The Chief Technology Officer (CTO) will be a key leader in a dynamic organization and will participate in the continued shaping of the Boston Public Library into a truly 21st century library - a customer-focused, responsive and innovative system.
The CTO reports to the Director of Operations and sets long term strategy in collaboration with the President of the Library. This position provides leadership and strategic vision for the organization as well as operational direction, oversight and management of the Library’s Technology functions, and is a key resource in the shaping and supporting the Library’s digital and online offerings. The CTO is responsible for the effective and efficient delivery of library services to all staff and users of the library across Boston, Massachusetts and beyond, consistent with the Library's mission, goals, and services priorities. The CTO will lead the development, maintenance and implementation of the Library's technology plan and will participate in the development and implementation of the Library's long-term strategic planning initiatives. The CTO will foster a public service environment where the Central Library and branch library staff are true partners in delivery of services to library users online and in person. Other responsibilities include establishing performance benchmarks for projects and staff, and the supporting analytics data and systems, with a focus on employee engagement, customer service, and developing operational efficiencies.
The Boston Public Library recognizes the importance of online services to the public and the CTO will have responsibility for all facets of the supporting IT infrastructure. Responsibilities will also include leadership in fostering access to technology, establishing standard operating procedures for technology resources and crafting a customer-centered approach to technology services and implementation.
Reports to: Director of Operations