As the City of Boston’s largest department, the Boston Centers for Youth & Families (BCYF) Chief of Staff is responsible for supporting the strategic vision of the department, building an effective and healthy team culture, improving department operations, and managing progress toward department-wide goals. BCYF's CoS will also be responsible for performing a variety of advanced professional duties and analytical projects for the Commissioner; relieving the Commissioner of administrative detail; serving as a project manager to priority initiatives; and representing the Commissioner at internal and external meetings as needed.

Duties are performed under the general direction of the Commissioner. As the principal aide to the Commissioner handles a wide range of projects and departmental matters of importance, including:

Strategic Thinking and Planning

• Leads various strategic initiatives, including BCYF’s identified priorities, operations of the Executive Office, and special projects.
• Assists in the development and maintenance of organizational policies, protocols, and procedures in every aspect of the department.
• Works with the Commissioner and senior leadership on systemic efficiencies, strategy development, and organizational coordination.
• Create accountability structures to ensure each aspect of the department is working towards measurable goals–track progress. 

Communication

• Serves as the Commissioner’s liaison with BCYF personnel and community partners to ensure information flow to and from the Executive Office.
• Prepares and/or contributes to preparing reports, briefings, presentations, and responses on institutional and strategic issues, as appropriate.
• Builds (reactive and proactive) information flow systems to ensure that staff are well informed of relevant decisions and plans. 

Leadership

• Supports management of the executive leadership team, ensuring adequate resources and infrastructure to achieve goals.
• Plans, executes, and enforces different workstreams like 1:1 meetings, leadership, and all staff meetings.
• Supervises projects on behalf of the Commissioner that involve senior-level staff. 
• Advocate for staff and/or offer feedback when necessary.  
• Works in a confidential capacity with the Commissioner.
• Performs other duties as required. 

• At least five (5) years of relevant work experience: project management experience, designing and implementing human service programs, and working within city/municipal government.
• A Bachelor’s degree in business or public administration, management, communications, marketing, or related field is preferred, and may be substituted for two(2) years of the required experience. 
• Experience managing and building teams. 
• Proficiency in Microsoft applications and Google Suite.
• Ability to perform complex tasks and manage multiple projects.
• Strong prioritization skills, performing multiple tasks seamlessly with impeccable attention to detail. 
• Excellent time and project management, analytical, and problem-solving skills. 
• Demonstrated leadership, organizational, and management skills.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Exceptional interpersonal skills and ability to interact effectively with all levels of staff and various stakeholders.
• Innovative thinking with a results-focused work ethic.
• Commitment to the mission of BCYF and service to all Boston residents.
• Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
• Must be able to work a flexible schedule, which may include evenings and/or weekends.
• Excellent oral and written communication and organizational skills.
• Ability to exercise good judgment and focus on detail as required by the job.
• Familiarity with state and local government operations and processes is preferred.
• Criminal Offender Record Information (C.O.R.I.) and Sexual Offender Record Information (S.O.R.I.) Check Required.
• A Massachusetts driver’s License is required.

Boston Residency Required

Terms: 

• Union/Salary Plan/Grade: Non-Union/MM2-10
• Hours Per Week: 35 Hours