City of Boston

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Liaison Agent

Req ID
2025-31409
Dept
Boston Police Department
Position
Regular Full-Time
Location
BPD Police Headquarters
Salary Min
43,105.17
Salary Max
59,820.13
Union
SU4
Openings
1
Posting End Date
5/19/2026
Contact Email
clarence.thompson@pd.boston.gov

Overview:

This is a provisional appointment. 

 

Reporting to the Director of the Public Service Unit, the Liaison Agent will work in the Public Service Unit of the Licensing Division.

Responsibilities:

  • The Liaison Agent will answer inquiries and obtain information for the general public, Boston Police Department personnel, and authorized external agencies regarding the processing of requests for reports, licenses, permits, fingerprints, and photographs. 
  • Other duties will include: recording, compiling, entering, and retrieving necessary information either by hand or using a computer; filing and maintaining records; transmitting information or documents to customers using a computer, mail, or facsimile; and other clerical duties as assigned within the Licensing Division.
  • The primary purpose of this position is to provide support to all Public Service functions, including the units/sections formerly known as Insurance Reports, Licensing, and Hackney Carriage. 
  • The Liaison Agent will also be responsible for listening to and resolving complaints and inquiries from customers in person and over the telephone.
  • The Liaison Agent may assist at the Information Desk and provide information regarding the location of departments and offices within Police Headquarters as well as directing customers to the appropriate destination.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Applicants must have at least three (3) years of full-time, or equivalent part-time, paid professional experience in an administrative office environment. 
  • Strong candidates will demonstrate the ability to effectively convey information, service customers in a professional, courteous manner, actively listen to what customers are saying, and work well with others.
  • Ability to exercise good judgment and focus on detail as required by the job. 
  • It is strongly preferred that applicants have Proficiency with Microsoft applications and Google Suite.
  • Excellent oral and written communications and organizational skills.
  • Use of such machines as microfilm facsimile, CAD terminal, scanning equipment, and other standard office equipment will be necessary. 
  • In addition, knowledge of relevant Boston Police Department Rules and Procedures, the Boston Street Directory and District Book are helpful. 

Criminal Record Check Required

A Pre Employment Drug Test is Required

BOSTON RESIDENCY REQUIRED


Terms: 

Union/Salary Plan/Grade:  SEIU / RL-11

Hours Per Week: 35

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.