Reporting to the Commissioner or other designated employee of a higher grade. Serves as Director of the Executive Support Unit and the Executive Secretary of the Board of Review. 

• Responsible for a wide array of managerial and administrative projects.
• Manages the abatement application process, oversees and manages inter-unit workflow for the personal exemption process.
• Manage internal and external constituency communications.
• Oversee the handling of requests for information, prepare and coordinate the preparation of documents for public information projects, and oversee the management of data and records generated.
• Trains and supervises staff.
• Reviews and evaluates operations, policies, procedures, systems for processing documents and responding to inquiries, new system implementation, and processes.
• Represents and serves as department liaison.
• Prepares reports and manages special projects.
• Performs related duties as required.

• Five years of professional experience in public administration, business management, real estate appraisal, or a related field is required.
• Appropriate educational substitutions may be accepted for two years of this experience.
• Two years of supervisory experience is required.
• Professional knowledge of assessing practices, particularly in abatement and personal exemption law and procedures, is required.
• Knowledge of the MA Department of Revenue requirements and departmental standards preferred.
• Thorough knowledge of valuation methodology, including CAMA (computer-assisted mass appraisal) systems and appraisal of complex and/or specialized properties preferred.
• Demonstrated analytical, administrative, and project management skills preferred.
• Demonstrated professional oral and written communication and presentation skills preferred.
• Sound knowledge of PC environment and appropriate software application preferred.
• Demonstrated ability to work in a team environment and meet complex operational goals in required time frames is preferred.
• Demonstrated leadership and interpersonal skills, and the ability to exercise good judgement and focus on detail as required by the job.

Boston Residency Required.

Terms:

Union/Salary Plan/Grade: SENA/MM1-8

Hours per week: 35

Please refer to the Salary Information section on the Boston Career Center site for more information on the compensation. For each Salary Plan, salaries are listed by Grade and Step.