Under the direction of the Director of Parking and Curbside Management, the Principal Administrative Assistant provides key operational and strategic leadership in the Office of the Parking Clerk (OPC), supervising, monitoring, and coordinating the team and workload of the Cashiering and Moving Permits divisions in service of safe, accessible streets for Boston’s residents and visitors.

Both divisions under this role’s oversight support critical customer service functions for the public. The Cashiering unit in OPC supports the enforcement of curbside regulations via processing and reconciliation of payments through specialized data processing technology and systems. The Moving Permits staff administer services to new and relocating residents using specialized software, conducting research, issuing moving permits for curbside access, processing payments, and resolving conflicts.

The Principal Administrative Assistant supports the development and implementation of policy, protocols, and standard operating procedures to ensure efficient delivery of services and accurate, secure, and timely collection, processing, reconciliation, and deposits of payments related to parking programs and compliance processes. The Principal Administrative Assistant recruits, interviews, hires, and trains new employees and supervises and provides day-to-day direction to team members.

Working through and with the Director of Parking and Curbside Management, the Principal Administrative Assistant will:

• Supervise the daily operations of the OPC Cashiering and Moving Permits Divisions to ensure high-quality and efficient customer service functions.
• Coordinate, schedule, and review staff work, providing technical and administrative guidance as required to support team success.
• Supervise and monitor payment processing activities and systems for quality assurance and compliance with payment regulations, with a focus on optimizing payment activities and driving innovation and continuous improvement.
• Supervise and monitor moving permit issuance for quality assurance and the implementation of prescribed laws, ordinances, rules, regulations, and policy.
• Supervise and coordinate hiring processes, training, and professional development for division staff.
• Work closely with OPC and BTD leadership to develop, implement, and supervise new policies and procedures, technology, and systems.
• Analyze and track progress towards team and division goals, objectives, and work plans for continuous improvement of division outputs and processes.
• Compile, review, and analyze statistical data, and prepare reports for the Director of Parking and Curbside Management. Including, but not limited to: weekly financial issuance and revenue reports, daily reconciliation reports, chargeback and fraud investigatory reports.
• Related to OPC’s specialized systems, establish, monitor, and maintain effective protocols, business processes, and training materials for Cashiering and Moving Permit staff, providing recommendations to improve the efficiency and impact of OPC systems and procedures.
• Coordinate and collaborate across City departments and with stakeholders, and other OPC divisions, to ensure smooth and secure hand-off of cases.
• Support the procurement and maintenance of services, systems, and supplies to support OPC and BTD work.
• Performs related work as required.

• Applicants must have at least four (4) years of full-time, or equivalent part-time, administrative, managerial, or professional experience in office management, program management, and business administration. At least two (2) years must have been in a supervisory, managerial, or administrative capacity, and at least three (3) years of the required experience must have been in a professional capacity engaging with accounts receivable practices and principles, preferably as a trained teller at a bank or equivalent institution. A bachelor's Degree in business or public administration, or management, or a related field is strongly preferred.
• Excellent communication, customer service, and inter-personal skills, including: effective oral and written abilities with groups, individuals, and the general public; training and evaluating the work of subordinates; assigning, coordinating, and reviewing a variety of tasks and projects; supervising, motivating, directing, and guiding staff performance and problem-solving.
• Thorough knowledge of the techniques of handling and recording large-scale cash, check, and credit payments, banking procedures, and requirements, such as making deposits, and financial transactions that occur in cashier work.
• Ability to maintain cash and accounting controls; accurately compute calculations for balancing moneys and for bank deposits.
• Strong attention to detail with excellent organizational, analytical, and presentation skills, including in the computation, analysis, and presentation of complex data.
• Proficiency with computer- and cloud-based systems and software, such as Google Workspace or Microsoft Office programs, is required.
• Knowledge of computer-based payment processing and reconciliation systems; of data processing and web-based systems and operations.
• Experience developing, tracking, and improving program strategy and processes, analyzing and evaluating tradeoffs and alternative methods.
• Considerable knowledge of the City of Boston and Massachusetts State statutory requirements and departmental rules, regulations, policies, and procedures related to the issuance, processing, collection, and disposition of parking tickets and the issuance of moving permits.
• Ability to exercise good judgment and focus on detail as required by the job.

Boston Residency Required.

Terms:

Union: SENA/MM1-9
Hours Per Week: 35