City of Boston

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Consumer Advocate

Req ID
2025-30924
Dept
Consumer Affairs & Licensing
Position
Regular Full-Time
Location
May Consumer Affairs
Salary Min
56,234.65
Salary Max
77,994.34
Union
MYO
Openings
1
Posting End Date
3/2/2026
Contact Email
Maria.Farrell@Boston.Gov

Overview:

Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers.

Responsibilities:

  • Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information, and prepare written reports.
  • Assists in city-wide education and outreach programs.
  • Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.
  • Resolves routine and complex problems and communicates solutions or requested information to the customer. 
  • Works closely with government agencies, businesses, attorneys, and consumer organizations.
  • Performs other duties as required.

Minimum Entrance Qualifications:

  • Applicant must have at least two (2) years of increasingly responsible administrative experience, preferably within a local government environment.
  • High school Diploma or GED required. A bachelor's degree may be substituted for two (2) years of necessary experience.
  • Possess the skills to interact with constituents on a constant basis.
  • Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required.
  • Strong written and oral communication skills required.
  • Good organization and ability to obtain and effectively analyze information.
  • Experience with Microsoft Office and Google Suite is preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: Non-Union/MO-6

Hours per week: 35

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.