The Boston Public Library seeks to hire a Peer Navigator Supervisor to oversee the service delivery of the Peer Navigator program within the Social Work Department. The Peer Navigator program is an initiative to provide peer support to library patrons experiencing hardship related to hunger, housing instability, substance use, and mental health. The BPL defines “Peer Navigators” as people who have lived experience accessing care through social service systems and who apply the knowledge and insights gained from lived experience to connect with library patrons facing similar challenges.

The Peer Navigator Supervisor will be responsible for overseeing Peer Navigator staff and, under the direction of the Social Work Manager, contribute to the creation of a cohesive and consistent peer support service model across the BPL system. Using the principles of peer support, the Peer Navigator Supervisor is responsible for ensuring the Peer Navigator program operates in a manner that demonstrates dignity and respect for patrons, uses a strengths-based perspective, and promotes access to support while respecting patrons’ autonomy and self-determination.

The Peer Navigator Supervisor will also assist in developing and maintaining up-to-date resource guides for local social services, assist in the collection and reporting of data, facilitate events and programs related to peer support, and foster a warm and welcoming environment for all library patrons.

Reports to

Social Work Manager

• Work with the Social Work Manager to identify appropriate peer navigator service locations within the BPL system based on community needs and peer support staff capacity.
• Under the direction of the Social Work Manager, plan and organize BPL’s peer support service model to accomplish the goals of the Peer Navigator Program.
• Supervise Peer Navigator staff and direct their work across the BPL system, including modeling and coaching Peer Navigators on the principles and ethics of peer support.
• Provide peer support services and referrals to resources in the Greater Boston community to library patrons.
• Organize and facilitate peer-based programs and workshops to support the identified population in developing skills and accessing resources.
• Engage with patrons using trauma-informed and person-centered approaches, and model best practices in these approaches for library staff.
• Assist the Social Work department in facilitating and maintaining relevant community partnerships to share knowledge and resources on peer support services and best practices in addressing the social service-related needs of library patrons.
• Assist in collecting data and developing reports related to the Peer Navigator program.
• Actively participates in system-wide committees, training, and other professional activities.

• Education - Possession of a high school diploma or GED, or equivalent.
• MA Peer Specialist Certification required.
• Minimum of two (2) years of experience providing peer support services to individuals experiencing significant life challenges related to mental health, substance use, homelessness, etc.
• Minimum of two (2) years of supervisory experience required.
• Knowledge of and experience using principles of peer support to help others improve their quality of life.
• Ability to take a strengths-based perspective when working with marginalized populations and communicate principles of hope and recovery.
• Familiarity and knowledge of social service resources and organizations available in the greater Boston area, with a specific focus on peer support programs and services.
• Ability to supervise staff and foster a supportive workplace environment that includes team engagement, problem-solving, and encouraging staff’s skill development.
• Possession of strong interpersonal and professional skills to self-disclose in a manner that is trauma sensitive and appropriate.
• Ability to collaborate with library staff and external partners.
• Ability to model excellent interpersonal skills, with a focus on cultural sensitivity, trauma-informed approaches, and the ability to work with diverse populations.
• Proficiency with Microsoft Office 365 and Google Suite.
• Willingness to work a public service schedule.
• Travel to BPL locations.
• World Language skills are desirable.
• CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: AFP/LA-7 

Hours per week: 35