City of Boston

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Constituent Assistance Specialist

Req ID
2025-30646
Dept
Assessing Department
Position
Regular Full-Time
Location
Assessing
Salary Min
50,261.84
Salary Max
69,813.78
Union
SU4
Openings
1
Posting End Date
2/4/2026
Contact Email
jondelle.deveaux@boston.gov

Overview:

The mission of the City of Boston Assessing Department is to accurately collect data, assess property at its full and fair
cash value, and provide prompt and courteous service to the public. The Assessing Department is a leader in
municipal valuation and seeks to maintain that status by attracting talented experience to our core staffing.

 

Under the direction of the TRAC Director or other assigned supervisor, the City of Boston seeks a Constituent
Assistance Specialist to provide a high degree of customer service to the public, perform clerical work, and provide
information and assistance regarding property taxes, motor vehicle excise, boat excise, and perform miscellaneous
administrative tasks.

Responsibilities:

  • Provide prompt, professional, and courteous assistance to the public.
  • Provide information and assistance regarding property taxes, motor vehicle excise, and boat excise.
  • Respond to constituent inquiries in person, telephone, and written.
  • Review and process application forms.
  • Receive, organize, and maintain files.
  • Perform related duties as required.

Minimum Entrance Qualifications:

  • At least three (3) years of clerical, information, and data management experience required; appropriate
    educational substitutions may be accepted for two (2) years of this experience.
  • Bachelor's degree preferred.
  • Clerical and data entry experience required.
  • Accuracy and attention to detail.
  • Ability to exercise good judgment and problem solving as required by the job.
  • Strong interpersonal, organizational, oral, and written communication skills.
  • Ability to plan, organize, and perform multiple tasks within deadlines.
  • Proficient with Microsoft Office and Google Suite is a plus.


BOSTON RESIDENCY REQUIRED


Terms:
Union/Salary Plan/Grade: SEIU/RL-14
Hours per week: 35, Monday – Friday, 9:00am – 5:00 pm (In-house)

 


Please refer to the Salary Information section on the Boston Career Center site for more information on the
compensation. For each Salary Plan, salaries are listed by Grade and Step.
Updated

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.