Responsible for collecting all taxes, fees, fines, charges and other sums due the City of Boston with particular emphasis on delinquent accounts.

• To facilitate the collection of any tax, assessment, account, debt or claim payable to the City of Boston.
• Assists the public by providing respectful, courteous, and knowledgeable customer service regarding the payment
  of real estate, personal property, motor vehicle and boat excise taxes to the public and other City employees via
  written correspondence, personal (on-site) and telephone inquiries effectively and efficiently.
• Give notice of, serve, and execute any warrant committed by the collector.
• Assists customers with questions and issues related to Collecting transactions. Researches and resolves questions or discrepancies, forwarding only unusual or complex items to staff supervisor.
• Provides constituents with detailed instructions and assistance regarding paying tax bills using either the online
  portal and over the phone.
• Process refund requests by working with customers to research and gather all the necessary documentation to
  facilitate a refund for overpaid funds. Also, work with the Refund Team to ensure the refund is processed
  accordingly.
• The ability to adapt to a fast-paced environment working with the citizens of Boston to collect delinquent taxes and
  other revenues owed to the City.
• As part of a Foreclosure Prevention strategy, send Delinquent Tax notifications to provide customers with a point
  of contact and access to resolutions to prevent foreclosure.
• Facilitate the collection of the condo-conversion tax (Tregor Tax). Review master deeds, check real estate tax
  history, stamp the Master Deed and collect tax.
• Preparing tax histories for taxpayers for lawsuits, tax audits or landlords billing tenants.
• Performs related work as required.

• Minimum of three (3) years of full-time, or equivalent part-time, of professional experience in accounting, auditing or related field, with a concentration in customer service and collections.
• Associate's degree in accounting, finance, business administration or related field preferred and may be substituted for a maximum of one (1) year experience. Bachelor's degree in the above named field may be substituted for two (2) years of the required experience.
• This position requires good judgment and attention to detail and strong research-minded skills complemented by a good working knowledge of applicable tax laws, policies and procedures and supported by strong customer service and problem solving skills.
• Ability to communicate effectively orally and in writing; to follow oral and written instructions and procedures; to conduct research and to review data; and to work independently as well as in a diverse team.
• Knowledge of Massachusetts General Laws and City of Boston policies and procedures (e.g., Motor Vehicle and Boat Excise tax, Real Estate and Personal Property tax, Tax Title, Boat Mooring, etc.) pertaining to this position preferred.
• Proficient in Microsoft Office and Google Suite preferred.
• Competency in the use of MUNIS Tax Billing and Collection system is preferred.

Boston residency is required.

Terms:
Union/Salary Plan/Grade: SU4/RL/14
Hours per week:  35