Basic Function:

Under supervision, and within the framework of Library policies and practices, participates in services including reference services, to a diverse population characteristic of an urban setting, at various locations in Central or branch libraries as assigned. Also includes the performance of various tasks requiring broad professional knowledge of literature, bibliographic sources and principles of information delivery and services.

Reports to:

Assistant Neighborhood Services Manager, Chief of Adult Library Services or designee.

Home location:

Central Library or branch as designated

Assigned location:

To be determined as needed by the designated public services manager in consultation with other public services managers. While at the assigned location, shall report to the Department Head, Branch Librarian, or ranking staff member.

Supervises:

As assigned, pre-professional and/or support staff.

Under supervision, performs the following:

• Provides reference service to the public by responding to requests for information made in person, by telephone, by fax, email, mail, or over the Internet and answering such requests by using informational resources in all formats, including print, electronic, microform, and others.
• Provides service to adults, young adults, and children as assigned through personal consultations, readers' advisory services, outreach, and programs.           
• Assists patrons by instructing them on the use of information resources and by identifying appropriate resources, whether owned by the Library or elsewhere.
• Assists in the selection of materials.
• Promotes the use of Library resources by developing bibliographies, preparing written descriptions, organizing programs, mounting exhibits, and conducting instructional sessions.
• Actively participates in system-wide committees; recommends and/or plans improvements in library services.
• Continuously expands professional knowledge of the Library's resources and other relevant sources in order to assist library patrons efficiently and effectively.
• Commits to keeping current in the best practices of the profession by taking advantage of training and development activities, reading professional literature, and participating in professional activities.
• Performs other related and/or comparable duties as assigned.

• A bachelor's degree from a recognized college or university and a master's degree in library science from an accredited library school. In exceptional instances, specialized education, training, and/or experience may be substituted for part or all of the educational requirements.
• Broad subject knowledge and competency in world languages desirable; knowledge of popular literature, basic bibliographic tools and sources; knowledge of excellent reference techniques; strong commitment to public services; willingness to assume responsibility and carry out assignments independently; good oral and written communication skills; ability to work well with staff and public; initiative; dependability; tact; flexibility; courtesy.
• Ability to exercise good judgment and focus on detail as required by the job.
• CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: PSA/P-1

Hours per week: 35