City of Boston

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Front Desk Intern

Req ID
2025-29475
Dept
Mayor's Office
Position
Temporary Full-Time
Location
May Mayors Office
Union
EXO
Openings
2
Posting End Date
9/18/2025
Contact Email
emma.tavolieri@boston.gov

Overview:

The Mayor’s Office Operations Team is seeking an intern to work up to 35 hours per week. 

 

The ideal candidate must be a strong multitasker who is comfortable working independently as well as part of a team. The individual will assist with administrative and customer service tasks. This position provides an opportunity for college students to gain hands-on experience in municipal operations, public service, and office administration. This position reports to the Administrative Front Desk Manager.

Responsibilities:

  • Greet and assist constituents with a friendly and professional demeanor.
  • Answer, screen, and direct incoming phone calls promptly and courteously.
  • Maintain a clean, organized, and presentable front desk area.
  • Handle constituent intake and enrollment during visits.
  • Confirm meetings and conference room bookings.
  • Assist in data entry, document filing, and organizing office supplies.
  • Prepare and distribute city correspondence, memos, and emails; manage package deliveries.
  • Operate office equipment such as printers, copiers, and phone systems.
  • Ensure office security by following safety procedures and access control.
  • Maintain confidentiality of all city and constituent information.
  • Perform related duties as required.

Minimum Entrance Qualifications:

  • Current enrollment in an accredited college or university, preferably in Public Administration, Political Science, Business, or a related field.
  • Strong telephone skills, verbal and written communication skills, ability to work well under pressure, and multitasking.
  • Ability to provide quality customer service in person and on the phone; to establish and maintain effective working relationships; to work effectively within a team and independently.
  • Experience with Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Calendar) tools is a plus.
  • Ability to handle multiple tasks and work in a multicultural, multi-ethnic workplace.
  • Ability to exercise good judgment and focus on detail required by the job.
  • Proficiency in video conferencing (Zoom, Google Meets).

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: Non-Union/$20 per hour

Hours per week: up to 35

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.