This is a provisional appointment.

Brief Job Description (essential functions of the job):

Under the direction of the assigned Senior Manager or designee, the Program Assistant will provide support services for Small Business Development programs and project operations.

• Provides customer assistance and responds to constituent inquiries via phone, in person, and website by providing public information on all programs and services.
• Assists with administrative support to all units as required, including, but not limited to, processing program paperwork, including constituent applications, vendor setup, and project funding.
• Sets up service orders and purchase orders and processes invoices for all programs.
• Assists staff with preparation for Request for Proposals and Contract.
• Assists staff with project reporting and tracking systems and responds to department’s request for information.
• Organizes workshop materials and dissemination of program marketing material.
• Sets up and maintains file systems.
• Schedules meetings, workshops, and seminars.
• Performs other related duties as required by the position.

• At least two (2) years of administrative experience required, preferably experience in public administration.
• Appropriate educational substitutions may be made.
• Demonstrated communication, interpersonal, organizational, and follow-up skills.
• Ability to manage several projects at once.
• Working knowledge of computer-based office software, such as MS Office (Word, Excel) and Google; Salesforce and PeopleSoft preferred.
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU 888/N-19

Hours per week: 35