City of Boston

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Support Desk Specialist

Req ID
2025-29038
Dept
Boston Police Department
Position
Regular Full-Time
Location
Frontage Road
Salary Min
56,416.08
Salary Max
78,409.99
Union
SU4
Openings
3
Posting End Date
8/4/2025
Contact Email
clarence.thompson@pd.boston.gov

Overview:

This is a provisional appointment.

 

The Support Desk Specialist reports to the Information Technology Division. Reporting directly to the Technical Support Manager, the Support Desk Specialist provides technical support throughout the Boston Police Department.

Responsibilities:

  • PC and virtual desktop setup, installation, and support, including network configuration. This support include preventative maintenance on all PC hardware and software. 
  • Responsible for any desktop client software installation and support. 
  • Responsible for installing and supporting any PC peripheral equipment such as printers, scanners, barcode readers, etc.
  • Performs related work as required.    

Minimum Entrance Qualifications:

  • Applicants must have at least three (3) years of full-time, or equivalent part-time, professional technical support experience in the information technology field, the major duties of which must have included technical support within a Microsoft OS environment. 
  • It is strongly preferred that candidates have an Associate's degree in computer science and/or current certification for A+ and/or Microsoft certification.
  • Preferred skills include familiarity with network protocols, virtualized environments, and other operating systems. 
  • Ability to exercise good judgment and focus on detail as required by the job.

 

CRIMINAL RECORD CHECK REQUIRED

PRE-EMPLOYMENT DRUG TEST AND PHYSICAL REQUIRED

BOSTON RESIDENCY REQUIRED


Terms:
Union/Salary Plan/Grade:  SEIU/RL-15
35 hours per week

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.