Responsible for collecting all taxes, fees, fines, charges, and other sums due the City of Boston, with particular emphasis on delinquent accounts.
Responsibilities:
Facilitates the collection of any tax, assessment, account, debt, or claim payable to the City of Boston.
Assists the public by providing respectful, courteous, and knowledgeable customer service regarding the payment of real estate, personal property, motor vehicle, and boat taxes to the public and other City employees via written correspondence, personal (on-site), and telephone inquiries effectively and efficiently.
Gives notice of, serves, and executes any warrant committed by the collector.
Assists customers with questions and issues related to Collecting transactions.
Researches and resolves answers to questions or discrepancies, forwarding only unusual or complex items to the staff supervisor.
Provides constituents with detailed instructions and assistance regarding paying tax bills using either the online portal or over the phone.
Processes refund requests by working with customers to research and gather all the necessary documentation to facilitate a refund for overpaid funds. Also, works with the Refund Team to ensure the refund is processed accordingly.
Adapts to a fast-paced environment, working with the citizens of Boston to collect delinquent taxes and other revenues owed to the City.
As part of a Foreclosure Prevention strategy, sends Delinquent Tax notifications to provide customers with a point of contact and access to resolutions to prevent foreclosure.
Facilitates the collection of the condo-conversion tax (Tregor Tax). Reviews master deeds, checks real estate tax history, stamps the Master Deed, and collects tax.
Prepares tax histories for taxpayers for lawsuits, tax audits, or landlords billing tenants.
Performs related work as required.
Minimum Entrance Qualifications:
Minimum of three (3) years of full-time, or equivalent part-time,professional experience in accounting, auditing, or related field, with a concentration in customer service and collections.
An associate's degree in accounting, finance, business administration, or a related field is preferred and may be substituted for a maximum of one (1) year of experience. A bachelor's degree in the above-named field may be substituted for two (2) years of the required experience.
This position requires good judgment, attention to detail, and strong research-minded skills complemented by a good working knowledge of applicable tax laws, policies, and procedures, supported by strong customer service and problem-solving skills.
Ability to communicate effectively orally and in writing; to follow oral and written instructions and procedures; to conduct research and review data; and to work independently as well as in a diverse team.
Knowledge of Massachusetts General Laws and City of Boston policies and procedures (e.g., Motor Vehicle and Boat Excise tax, Real Estate and Personal Property tax, Tax Title, Boat Mooring, etc.) pertaining to this position is preferred.
Proficient in Microsoft Office and Google Suite preferred.
Competency in the use of the MUNIS Tax Billing and Collection system is preferred.
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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.
The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.
We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.