The Boston Tax Help Coalition (BTHC) Relationships Manager will be responsible for coordinating volunteer recruitment and management for the BTHC, including the Financial Check-Up (FCU) program, by building partnerships, creating outreach materials, and tracking volunteer data. Responsibilities also include developing marketing communications, organizing events, and advocating for tax benefits for low-income taxpayers. Additionally, the position supports partnership management and enhances the overall experience for volunteers and taxpayers.

The general duties and responsibilities of the position include but are not limited to the information listed below.

Volunteer Recruitment and Management:

• Identify staffing needs for tax and FCU programs.
• Build recruitment partnerships with organizations, colleges, and community groups.
• Create and disseminate all volunteer communications and outreach materials.
• Attend recruitment and promotional events.
• Track recruitment efforts and volunteer data in BTHC software.
• Coordinate training schedules and resolve volunteer-related issues.

Tax Partnership Management:

• Assist with tax site oversight and compliance.
• Become IRS Tax Certified to the Advanced level to provide technical assistance to site partners.
• Work with partners to identify recruitment, production, and other related goals.
• Develop and maintain resource literature for partners.
• Conduct in-person reviews of partner sites to ensure compliance with IRS standards.

Marketing and Communications:

• Develop sponsored social media campaigns and promotional materials.
• Manage distribution of marketing content.
• Organize annual promotional and Volunteer Appreciation events.
• Create newsletters from collected staff and volunteer contributions.
• Support advocacy efforts for tax benefits for low-income taxpayers.
• Monitor and respond to taxpayer inquiries via email.
• Regularly update website content.

Other Tasks and Job Duties:

• Research resources to improve tax site experiences for taxpayers and volunteers.
• Collect and report on select volunteer program data for grants and planning.
• Supervise interns as needed.
• Assist Assistant Deputy Director as needed.
• Be knowledgeable about and collaborate with CWF staff and programming, as well as Office of Workforce Development programming.
• Perform other related work as required.

• Three to four (3-4) years working with volunteers or comparable backgrounds
  
• A bachelor's degree accounts for two (2) years of experience.
  
• Excellent oral and written communication and organizational skills.
  
• Exemplary organizational and project management skills, attention to detail, and ability to manage multiple projects simultaneously are critical.
  
• Experience in the tax field is recommended.
  
• Strong writing and email ability, as well as enthusiasm for social media, are required.
  
• Proficiency with Microsoft applications and Google Suite.
  
• Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese). 
  
• Ability to exercise good judgment and focus on detail as required by the job.
  

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35