*This is a one-year rotating position*

The Office of Youth Engagement and Advancement (OYEA) works to uplift young voices in decision-making processes and helps advance the lives of young people across Boston through programming and resource connecting. We feel it is crucial to have young voices actively engaged in the policies and decisions that impact their lives, and our mission is to provide the platform for them to do so.

All Boston youth should have access to the resources and opportunities they need to thrive. We aim to serve as a central hub connecting young people to these resources and opportunities across City Hall and in their communities. We also value the youth workers who are on the ground with Boston's young people each day and aim to provide the necessary support and developmental opportunities to uplift their work. Our goal is to create and support spaces that empower our next generation to become community leaders and agents of change.

Position Overview:
The Youth Resource Fellow will be part of the OYEA team that provides direct service, support, and outreach to the communities served. This position will work closely with the YouthLine initiative, OYEA's youth resource hub, connecting constituents to a wide variety of resources, events, and services offered both internally and externally by the office. The Youth Resource Fellow will represent OYEA across different community events and serve as a direct link between the office and its constituents. This position will require some travel around the city to connect with different communities and partners and engage with residents of all neighborhoods. The position requires a self-starter with an interest in public service and customer service, attention to detail, and superior organizational skills. This role will require meaningful engagement with diverse young people and families throughout the City of Boston. This position will report to the Community Engagement Coordinator.

Important responsibilities and duties may include, but are not limited to, the following:

• Serves as a first point of contact for the office by overseeing the YouthLine Resource Desk and its services (walk-in, phone, email, etc).
• Supports the development and implementation of the YouthLine youth resource hub initiative.
• Consistently maintains and updates the Office’s resource database, ensuring information is accurate and up-to-date.
• Attends resource fairs, community meetings, and events on behalf of OYEA to promote all programs and services offered office-wide.
• Monitors and maintains email correspondence across OYEA’s constituent facing email accounts.
• Serves as a liaison between OYEA and the community at all three levels of youth work (youth, organization staff, and organizations themselves).
• Assists with connecting Language Other Than English (LOTE) speakers with available translation and language services as needed.
• Performs related work as required.

• Minimum of two (2) years of full or equivalent part-time experience.
• Bachelor’s degree is strongly preferred and may be substituted for two (2) years of the required experience.
• Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
• Excellent customer service skills and ability to positively engage with diverse communities.
• Interest in public service, civic engagement, youth services & programs.
• Strong attention to detail and organizational skills required.
• Ability to exercise good judgment and focus on detail as required by the job.
• Ability to work on multiple projects simultaneously.
• Ability to sit at a welcome desk for extended periods of time.
• Flexible schedule as some nights and weekends are required. Travel to sites might be required.
• Knowledge of the City of Boston and its neighborhoods is preferred.
• Excellent oral and written communication and organizational skills.
• Proficiency with Microsoft applications and Google Suite.

C.O.R.I check required. S.O.R.I check required. 

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/$25 per hour

Hours per week: 35