The Boston Retirement Board seeks to provide accurate, timely, and consistent guidance and benefits to its members. Reporting to the Operations Officer, and in accordance with performance indicators such as quality of service and productivity, the Member Contact Representative acts as the front desk receptionist and is often the first point of contact for members of the Boston Retirement Board. Duties include, but are not limited to, answering all calls to the general numbers, greeting members and other office visitors upon arrival, performing duties to maintain the customer relationship management (CRM) function in the V3 system, such as logging all contact events, and using the V3 system to perform some functions related to enrollment, verification, and document processing.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade:SEIU/RL-13
Hours per week: 35