Brief Job Description:

Reporting to the 311 Director, the Communication and Content Manager will be responsible for organizing, editing, and optimizing content and updating emergency script training materials used to communicate with Boston residents. Works with Press team and Law Department on all press and legal requests.

• Authors and edits information used by 311 staff to communicate with constituents (note: this information will likely also be published on the City of Boston’s website: Boston.gov).
• Works closely with the 311 Director, Supervisors, staff, and other City Departments and Agencies to ensure information is updated when needed.
• Analyzes metrics to ensure content is relevant, accurate, and maximally useful.
• Collaborates with 311 staff to gain an understanding of their workflow to ensure content is organized intuitively.
• Works closely with the City of Boston web team to ensure content is up-to-date and highly relevant for website visitors.
• Maintains BOS:311 Twitter handle.
• Builds and maintains relationships with liaisons from all City departments and agencies to facilitate updates on crucial information.
• Directly impacts the speed and effectiveness of information flow between 311 and Boston residents.
• Identifies and improves organizational development aspects that would improve content.
• Executes the creation and publishing of relevant, high-quality social media content.
• Represents the Boston 311 department at city events. 
• Performs related work as required.

• At least two (2) years of full-time, or equivalent part-time, professional experience in communications or related field. 
• A bachelor's degree in a related field is strongly preferred and may be substituted for the required experience.
• Proven ability to apply principles of Standard English language usage, grammar, mechanics, and spelling in written work.
• Exceptional writing, communication, proofreading, and organizational skills.
• Track record for building great relationships and working in teams.
• Proven ability to multitask and manage multiple projects.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Ability to analyze reports, draw conclusions, and make adjustments accordingly.
• Ability to plan, organize, and process a high volume of work in a timely manner; to communicate effectively orally and in writing; to identify and resolve problems according to accepted office procedures; to provide quality customer services in person and over the telephone; and to establish and maintain effective working relationships with co-workers and employees from various departments.
• Ability to work a flexible work schedule to attend meetings and events on evenings and weekends as needed.
• Ability to exercise good judgment and focus on detail as required by the job.

Must be available to work nights and/or weekends in support of position responsibilities.

BOSTON RESIDENCY REQUIRED

Terms:
Union/Salary Plan/Grade:  Non-Union/MO-6
Hours per week:  35