The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. 

As a Senior Systems Engineer, you will work with our infrastructure team to design, implement, and support the infrastructure, applications, and services that City residents and employees depend on every day. In this role, you will have the opportunity to work with a wide breadth of enterprise systems and interact with stakeholders to create purposeful and meaningful changes for your City.

• Design, deploy, administer, monitor, and enhance foundational Enterprise systems, including technologies such as Google Suite, Active Directory, Group Policy, DNS, DHCP, file & print services, Microsoft 365, AADConnect, Email-related systems and concepts, Microsoft Server, and patch management.
• Act as an authority on your domain expertise, combining expert-level proficiency with the ability to communicate clearly and collaborate to turn broad requirements into deliverable work items.
• Author, maintain, and leverage automation scripts with languages such as PowerShell, Python, JSON, XML, etc.
• Diagnose and resolve issues while identifying recurring problems or processes that can be remediated through automation.
• Troubleshoot system functional and operational issues, as well as maintain the system operations at all times.
• Produce, maintain, and update knowledge base documentation, runbooks, and SOPs.
• Identify and take advantage of opportunities to train and mentor various members of Information Technology.
• Perform and provide progress on project deliverables, tasks, and milestones, as well as provide project documentation such as Built-As, architecture diagrams, and runbooks.
• Act as a primary point of contact for system outages and escalations.
• Work directly with business stakeholders, technical staff, and project teams to identify, analyze, design, test, and implement new systems or improvements to existing systems and associated procedures.
• Collaborate with the IT Operations, Service Desk, IAM, Information Security, and other team members in the documentation and implementation of processes and procedures for software and hardware asset management for the enterprise system environments.
• Perform occasional audits of enterprise systems, such as file share permissions and access to sensitive systems.
• Maintain current knowledge of solutions available to perform systems engineering, inventory, monitoring, updates, and ongoing maintenance for the organization’s IT systems.
• Review system and software releases for new functionality and test to optimize existing systems, processes, and integrations accordingly.
• Work with leadership to gather ROI and complete whitepapers to justify purchase approval.
• Work with team members to schedule and report upon the execution of testing and validation efforts as part of a formal release ITIL Change Management process.
• Represent team recommendations to leadership, demonstrate influence over governance bodies, and coach on communicating technical issues, impact, and risk mitigation strategies in business terminology that non-technical resources can understand.
• Build strong relationships and influence with vendors, businesses, and technology leaders.
• Keep ahead of emerging trends, understand business area opportunities and challenges,and process or system impacts to all related business or systems areas when designing recommended solutions to achieve business objectives.
• Take initiative to develop unique projects in which you get to research new technology, solve more complex problems, perform POCs.
• Perform other duties as assigned.

• A minimum of five (5) years experience in similar roles.
• Experience designing, implementing, and upgrading Active Directory and related services.
• Experience working in robust Enterprise Mobility environments, including Microsoft and Google Suites.
• Experience working with automation and integration technologies such as PowerShell, Python, XML, JSON, Soap, API, SFTP, GitHub, Ansible, Terraform, MS Flow, PowerApps, and PowerAutomate.
• Solid understanding of computing and network concepts and troubleshooting skills, DNS, IP, subnetting, and DHCP.
• A passion for technology and a thirst for knowledge and growth.
• Ability to work well within a team; good interpersonal, relational, and collaboration skills.
• Understanding of downstream integrations to gauge the impact of changes, triage and remedy incidents, and scope level of effort for new initiatives.
• Knowledge of VMware and virtualization technologies.
• Knowledge of Veeam, Netbackup, and other backup technologies.
• Have hands-on experience in grooming/mentoring individuals and being the bar raiser in the team.
• Demonstrated attention to detail with the ability to design and develop solutions to meet business needs creatively.
• Customer service-focused approach to interactions with business partners and employee user community.
• Strong organizational and time management skills.
• Demonstrated success in a fast-paced, high-performance, and deadline-driven engineering team.
• Ability to handle escalations and friendly resolution of the most complex hardware and software problems.
• Ability to learn quickly, use new complex technical concepts, and resolve issues in a rapidly changing environment.
• Ability to discuss complex technical concepts with technical staff, stakeholders, and business executives in a simple, straightforward manner.
• Familiar with current security protection, encryption, monitoring/auditing, and remediation techniques with the proven ability to oversee solutions for the network, servers, databases, and desktop.
• Familiar with disaster recovery, business continuity, and high-availability concepts.
• Ability to thrive in an open space seating work environment.
• Champion team success over individual accomplishment.

Preferred:

• Excellent written and oral communication skills.
• Self-motivated with the ability to adapt to a dynamic service delivery model.
• Able to build strong relationships and be able to interact effectively at all levels of the organization.
• Continuous contribution of best practices documentation and technical notes for internal and external distribution.
• Understanding of software development lifecycle.
• Ability to exercise good judgment and focus on details as required by the job.

BOSTON RESIDENCY REQUIRED -  You must live within Boston city limits at the start of your employment. Residency will be verified.

Terms:

Union/Salary Plan/Grade:  SENA/MM1-10

Hours per week: 35

The City of Boston is proud to be an equal-opportunity employer committed to hiring a diverse and inclusive workforce. The City provides equal employment opportunities to all applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. Women, people of color, and people with disabilities are strongly encouraged to apply.