The BFD Accounts Receivable Clerk supports the Billing and Accounts Receivable modules. Under the supervision of the Director of Administration & Finance, the Accounts Receivable Specialist is responsible for cash application of payments received, customer billing, account analytics and collections, research, and reconciliations

• Submits and applies payments to departmental invoices for permits, licenses and services which are remitted to the Boston Fire Department. Scans and indexes documents and performs other tasks to prepare for data entry and payment and account receivables activities.
• Provides customer service with regard to payments received and outstanding receivables, including, but not limited to, calling or writing to a customer to discern what a check received is paying and answering customer calls or in-person inquiries regarding their accounts.
• Uses PeopleSoft Billing and Accounts Receivable Modules to create recurring bills and creates and/or prints ad-hoc bills.
• Provides support for BFD Finance and the Detail Office using PeopleSoft Billing.
• Analyzes customers’ accounts in the Accounts Receivables module; researches payments, corrects data, creates customer statements, and provides support for BFD Administration and Finance.
• Uses the Hansen (IPS) Permitting System, as needed, to respond to customer inquiries and research payments received.
• Performs analytics and reconciliations of transactions in all applicable financial applications.
• Maintains applicable documentation. Prepares and maintains logs, tracking sheets, and similar files.
• Performs related work as required.
• Provides supervision, support, and training to the detail payroll clerk(s).

• At least three (3) years of full-time experience in business or public management or administration or a related field of which the major duties included one or more of the following functions: accounting, accounts receivables, data quality verification, or billing.
• Must have demonstrated experience in collecting bad debt with a proven track record of success.
• A bachelor’s degree in accounting, business, public administration, or a related field may be substituted for two (2) years of the required experience.
• Intermediate level of PeopleSoft Financials preferred.
• Experience with software such as Microsoft Word and Excel is strongly preferred.
• Familiarity with software applications such as Hansen/IPS and iNovah cashiering is a plus.
• Ability to plan, organize, and process a high volume of work in a timely manner; to collect, organize, and interpret data; to verify and maintain data accuracy; to maintain records, files, and materials; and to identify and resolve problems according to accepted departmental procedures.
• Ability to respond to changing work priorities, and to maintain work schedules and meet deadlines.
• Ability to communicate effectively orally and in writing; to provide quality customer service in person and over the telephone; and to establish and maintain effective working relationships with coworkers, customers, vendors, and employees in other departments.
• Ability to exercise good judgment and focus on detail as required by the position.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary/Grade: SENA/MM1-4

Hours per week: 35