City of Boston

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Executive Support Manager

Req ID
2024-27660
Dept
Assessing Department
Position
Regular Full-Time
Location
Assessing
Salary Min
63,517.01
Salary Max
95,115.57
Union
SE1
Openings
1
Posting End Date
1/2/2025
Contact Email
patricia.marcella@boston.gov

Overview:

Overview:

The mission of the City of Boston Assessing Department is to accurately collect data, assess property at its full and fair cash value, and provide prompt and courteous service to the public. The Assessing Department is a leader in municipal valuation and seeks to maintain that status by attracting talented experience to our core staffing.

 

Job Description:

Under the direction of the Director of the Executive Support Unit, the Support Manager will assist the Director, manage the executive support staff, manage the administration of the abatement application process, and manage the internal and external constituent communications.

Responsibilities:

Responsibilities:

  • Supervise staff.
  • Oversee and assist with day-to-day and year-round document processing.
  • Respond to constituent inquiries as needed.
  • Manage the annual administration of the abatement application process.
  • Maintain and manage department messaging materials.
  • Work closely with executive leadership to address departmental programs, policies, and procedures regarding correspondence and constituent inquiries.

Minimum Entrance Qualifications:

Minimum Entrance Qualifications:

  • A bachelor’s degree in business administration or public administration is preferred.
  • Knowledge of MA Department of Revenue requirements and departmental standards is preferred.
  • Professional knowledge of assessing practices, particularly in abatement and personal exemption laws and procedures, is a plus.
  • Exceptional oral and written communication skills and the ability to interact effectively with internal and external stakeholders.
  • Accuracy and attention to detail.
  • Ability to exercise good judgment and problem-solving as required by the job.
  • Proficient with Microsoft Office and Google Suite, a plus.

 

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: AFSCME/MM1-6

Hours per week: 35, Monday – Friday, 9:00 am – 5:00 pm

 

Please refer to the Salary Information section on the Boston Career Center site for more information on the compensation. For each Salary Plan, salaries are listed by Grade and Step.

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.