City of Boston

Head Administrative Clerk/ Veterans Benefits Specialist

Req ID
Veterans' Services
Regular Full-Time
Veteran'S Services
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description (essential functions of the job):

Under the supervision of the Deputy Commissioner of Veterans Benefits and Services, the Head Administrative Clerk/ Veterans Benefits Specialist will perform clerical and administrative work of moderate to considerable difficulty.  


  • Performs extensive research of applicants including address(es), employment status, service dates, discharge types, dependent information, and related information.
  • Verifies completeness and accuracy of information; evaluates the needs and requirements of applicants and submits recommendations for amount of benefits to be granted in accordance with provisions of the law.
  • Engages in the determination of eligibility and need of veterans and their dependents under M.G.L Chapter 115, as amended.
  • Interviews applicants for veterans’ benefits making thorough investigations as to the legality and need for relief.
  • May conduct home visits and/or field investigations.
  • Coordinates the communication between caseworkers and veterans.
  • Conducts needs assessment for benefits other than Chapter 115 and refers to partnering agencies; processes and tracks referral and conducts periodic check-ins to update the client’s benefits status.
  • Keeps records on action taken on cases and submits monthly reports on all active cases.
  • Coordinates with employers regarding work opportunities; communicates with outside organizations for welfare, unemployment and related issues.
  • Prepares and reviews financial reports for qualified applicants and a variety of records.
  • Perform duties which may include: creating and maintaining case files; interviewing veterans and families; determining eligibility.
  • Processing payments, and/or related duties.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least four (4) years full time or equivalent part time office experience. Successfully completed education at a recognized non-degree granting business school beyond high school may be substituted for one (1) year of the required experience. A bachelor’s degree may be substituted for two (2) years of the required experience.
  • Knowledge of federal and state laws regarding veterans’ benefits, wartime service and awards, and alternative public assistance laws. In addition to administering public assistance benefits under M.G.L. Chapter 115, the Veterans’ Benefits Specialist shall also assist veterans in processing and obtaining federal  benefits such as and not limited to compensation and pension.
  • Must have the ability to deal effectively and courteously with the general public various governmental agencies.
  • Applicant must possess strong computer skills and have proficient knowledge and experience using Google applications (Gmail, Google Drive, Google Calendar) and Microsoft Office suite (Word, Outlook and Excel programs).
  • Veteran status preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.

Must Successfully Clear a Criminal Offenders Record Information (CORI) Check




Union/Salary/Grade: SU4/RL-15

Hours per week: 35


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