City of Boston

Senior Director of HR Operations

Req ID
ASD Human Resources
Regular Full-Time
ASD-Human Resources
Salary Min
Salary Max
Posting End Date
Contact Email


The City of Boston seeks to hire a Senior Director of HR Operations to support the Executive Director of People and Culture in the oversight and delivery of core human resources functions in the City of Boston. As a key leadership role in the City’s People Operations Cabinet, the Senior Director will oversee critical teams including all HR systems and technology, central records management, HR customer service, and centralized leaves management.


The Senior Director oversees the strategic planning, implementation, and management of human resources operations to support a City of Boston Human Resources function that aligns with the three core values of the City’s People Operations Cabinet. These values aim to create an environment that is:


1) Clear, consistent, and predictable,

2) Informed and responsive, and

3) Human-centered.


This role requires a strong combination of leadership, operational excellence, and HR expertise to ensure the smooth functioning of HR processes and services across the organization.


This role sets the vision and strategy for several of the City's central HR teams to optimize efficiencies, create consistency in quality of practices, set and monitor key performance indicators, and ensure organizational compliance, while maintaining a customer focus. The Senior Director is responsible for maintaining, improving, and championing all HR technology systems used by the City of Boston workforce. Key responsibilities of this position include:


  • Maintaining a road-map of HR technology system improvements based on the goals of the People Operations Cabinet, and effectively prioritizing new projects and break fixes based on those priorities, in collaboration with departments and other stakeholders.
  • Ensuring that all technical changes are informed by user experience, include robust testing, and provide for an intentional change management plan.
  • Overseeing the Leave and Absence team responsible for reviewing FMLA and other medical leave and ADA accommodation requests and setting leave and absence policies Citywide. Ensuring compliance with applicable state and federal laws and regulations.
  • Overseeing the team responsible for maintaining personnel and position data, including the processes for creating or updating positions at the City of Boston, and the processes for creating and maintaining employee data records.
  • Overseeing the HR Customer Service Center, and ensuring that representatives have the resources and support needed to respond to inquiries in a way that is informed and consistent, while delivering exceptional customer service.
  • Responsible for the continuous improvement of HR’s on-line employee portal to ensure HR information and resources are accessible and navigation is intuitive for all employees.
  • Attends meetings and presentations on behalf of the Executive Director of People and Culture or the Office of Human Resources as needed.

Minimum Entrance Qualifications:

This leadership role requires strong problem-solving and relationship-building skills, with a strong knowledge of the principles and practices of human resources and ability to relate well with individuals from a wide variety of backgrounds and identities. This role also requires comfort with and skill in managing complex, user-facing technology projects and systems.


Successful candidates will have a style that is purposeful and directed at getting things done effectively and respectfully. The working environment will present a great deal of challenge and pressure, and people and problems must be handled with care, confidence, and determination.


  • Five (5) or more years of leadership experience operating and influencing effectively across organizations/departments and within complex contexts required.
  • At least three (3) years of direct people and team management experience.
  • A degree in human resources, law, employee relations or related fields is preferred, but not required.
  • Experience working in a large or mid-size organization. Experience in the public sector and/or unionized environments is preferred.
  • Experience managing complex, multi-phase technology projects.
  • Experience being in charge of technology functions that support large business units is preferred.
  • Experience in product management is preferred.
  • Ability to use a variety of advanced conflict resolution techniques to successfully resolve employee conflicts.
  • Exceptional organizational skills and the ability to balance scores of tasks in a fast-paced environment with constantly changing priorities.
  • Ability to motivate staff and ensure follow-through on assigned tasks.
  • Demonstrated leadership, change management, and verbal and written communication skills.
  • Must possess excellent critical thinking and problem-solving skills, and ability to maintain composure in stressful situations.
  • Ability to exercise outstanding judgment and significant patience, understanding and empathy, recommend solutions in a tactful and professional manner, and maintain the integrity of confidential information.
  • Outstanding interpersonal skills - able to work with and be inclusive of diverse interests and backgrounds.
  • Knowledge of Boston is a plus.





Union/Salary/Grade: Non-Union/MM2-13

Hours per week: 35


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