The Chief of Operations is a leadership role at The Boston Public Library overseeing key functions of day-to-day operations, stewardship of library spaces and infrastructure, as well as a range of both incident response and planning & policy responsibilities. The Chief of Operations oversees all Library Facilities, including the historic central library in Copley Square, and currently a network of 25 branches throughout the city and an offsite collections storage facility.
Departments within the Operations portfolio include the Facilities department, Safety & Security, and the Major/Capital Projects Office. The Facilities Department teams include custodial staff, the shipping department, trades and laborers teams, as well as two major outsourced contracts for Security Services and MEP (Mechanical, Electrical and Plumbing) Services, each with extensive on-site personnel.
Through smooth daily operations, the Library’s Operations Division supports the delivery of library services, secures Collections storage and management, the library’s special events business, as well as emergency and crisis response and planning activities. The Library’s facilities, which are a key part of the Library’s mission, must be maintained as welcoming, clean, safe, and dynamic spaces. The Chief of Operations role is the Library’s lead on climate and sustainability as it relates to our buildings and energy plans.
The Chief of Operations reports to the President and is a member of the Library's Leadership Team. The Chief of Operations is also responsible for system-wide space planning, infrastructure and project coordination, and operational policies as well as planning exercises that ensure continuity of operations, disaster preparedness and future space and infrastructure needs. The role works collaboratively with other City departments to ensure high quality, consistent and uninterrupted patron services. Other responsibilities include fostering a positive work environment and developing operational efficiencies, through the use of processes and procedure development, technological support and human capacity building.
The Chief of Operations plays a key coordinating role with the Chief Technology Officer regarding the resilience and responsiveness of IT functions, including systemwide AV planning & support.
The Chief of Operations also prepares and manages budget and procurement activities for departments within the portfolio, in collaboration with the library’s Finance Division.
Reports to: President of the Boston Public Library
Preferred Attributes:
CORI: Must successfully clear a Criminal Offenders Record Information check with the City of Boston.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: Nonunion / PM-8
Hours per week: 35