City of Boston

Strategic Initiatives Manager

Req ID
Consumer Affairs & Licensing
Regular Full-Time
May Consumer Affairs
Salary Min
Salary Max
Posting End Date
Contact Email


Under the supervision of the Director of Operations, the Strategic Initiatives Manager is responsible for supporting, developing, implementing, and reviewing new initiatives and policies for the Office of Licensing and Consumer Affairs. This role will play a crucial part in modernizing our department’s operations and addressing critical issues while aligning with the City’s goals.


  • Responsible for leading strategic planning efforts, including identifying, proposing, and executing new initiatives and programs that align with the department’s objectives and enhance constituent services
  • Identify, propose, and execute new initiatives or reforms to existing programs to ensure that the department aligns with the stated policy goals of the Economic Opportunity and Inclusion Cabinet.
  • Collaborate with other City departments and effectively communicate plans, progress, and outcomes to departmental staff, stakeholders, and the public.
  • Conduct research on various topics as required, gathering information to support decision-making.
  • Submit weekly data reports to the Economic Opportunity and Inclusion Cabinet.
  • Assist in recommending policy priorities and goals to the Executive Director and identify problematic administrative issues.
  • Responsible for developing and implementing a comprehensive plan to digitize our paper files and transition to a more efficient and organized digital document management system, including a thorough assessment of existing paper files, identifying critical documents, and prioritizing digitization efforts.
  • Analyze current workflows and redesign processes to optimize efficiency and integration with digital systems.
  • Identify processes to simplify and enhance the licensing application process for our constituents by procuring vendors to develop comprehensive and engaging content via tutorial videos or written guides.
  • Assist with the maintenance and review of the department’s websites, ensuring they contain relevant and accurate Licensing or Consumer information, including applications, hearing materials, public notices, and advisories.
  • Maintain knowledge of the licensing application process and requirements. This position will serve as a backup to the primary application processors, ensuring that applications are complete and adhere to regulatory standards.
  • Provide support in processing financial transactions and handling general administrative tasks.
  • Responsible for the Attorney General’s Local Consumer Aid Fund Grant request for proposal application, consumers' file requests, and correspondence.
  • Support Consumer staff with the case management database.
  • Aid in the recommendation and implementation of consumer outreach efforts, including planning and creating new consumer brochures for the public.
  • Respond to constituent inquiries, concerns, and requests in a timely and friendly manner, providing accurate information and assistance.
  • Performs related duties as required by the Executive Director and Director of Operations.

Minimum Entrance Qualifications:

  • Bachelor's degree in business administration, public administration, or a related field (Master's preferred).
  • Applicants should have a minimum of 3-5 years of full time project management experience, preferably in a government or regulatory agency.
  • Excellent organizational skills and ability to work independently with minimal supervision.
  • Ability to build and maintain effective working relationships with diverse stakeholders.
  • Strong ability to read and understand laws and regulations.
  • Must have knowledge of the regulatory guidelines which the Division is mandated.
  • Strong customer service skills.
  • Ability to work collaboratively with cross-functional teams.
  • Problem-solving skills and a creative mindset to propose innovative solutions.
  • Good organization and ability to obtain and effectively analyze information.
  • Adaptable to changing priorities and tasks.
  • Ability to work simultaneously on many assignments and meet deadlines.
  • Commitment to the department's mission and goals.
  • Experience with Microsoft Office, Google Suite, iNovah, and IPS preferred as well as familiarity with social media platforms.
  • Handle sensitive information with the utmost discretion and maintain strict confidentiality.
  • Writing samples must be submitted with application.
  • Knowledge of Boston neighborhoods and the City of Boston a plus or preferred.
  • Strong written and oral communication skills required.


Boston residency required.



Union/Salary Plan/Grade:MM2-5

Hours per week: 35


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