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The Assistant Director of Health Benefits & Insurance plays a crucial supporting role within the Health Benefits & Insurance department of the City of Boston. This position assists the Director in the oversight and management of administering the health, life, and, ancillary benefits for approximately 50,000 City of Boston employees and retirees. In addition to taking a lead role in the development and implementation of wellness initiatives, the Assistant Director will contribute to the strategic planning, administration, and communication of benefits, ensuring they align with the city's objectives and meet the diverse needs of our workforce.
Under the direction of the Deputy Director of People and Culture, the Director of Compliance, Risk, and Onboarding will oversee and actively manage the City’s pre-employment, onboarding, and orientation processes and City-wide employee compliance with various State, Federal, and other regulatory requirements.
This individual provides leadership oversight for these areas and is responsible for creating and implementing policies and procedures that reflect the City’s Compliance and Onboarding needs, ensuring alignment with the goals of the People Operations cabinet.
Under the direction of the Employee Assistance Program (EAP) Director, is responsible for providing prevention and early crisis intervention services, together with brief solution focused/motivational counseling, case management and support services to City of Boston employees, family members, retirees and the corresponding organizations. In addition to meeting with clients, this position offers a variety of support services to departments including training,conducting workshops and providing professional organizational consultations.
Under the direction of the Manager, Employee Experience, the HR Communications Coordinator will plan, edit and write content for a variety of employee communications related to the City of Boston’s Office of Human Resources (OHR) services, and will support OHR leadership and business units to communicate consistent messages, establish a strong and positive OHR brand, and deliver key information to employee audiences across the City’s employee population.
Brief job description (essential functions of the job):
Under the supervision of the Director of Intergovernmental Relations performs work with fellow State Government Liaison as follows:
The City of Boston’s Office of Labor Relations offers law students the opportunity to intern in a dynamic, fast-paced environment working with Labor Attorneys who counsel City departments on labor matters including, the administration of the City’s collective bargaining agreements, participating in negotiations with various City unions over collective bargaining agreements and impact bargaining issues, represent City departments in the grievance and arbitration process and in court proceedings and proceedings before state administrative agencies.
The City of Boston is seeking a dynamic individual to fill the position of Assistant Corporation Counsel I (ACC I) within the Office of Labor Relations. The successful candidate will assist with representing the City in negotiating collective bargaining agreements, interpreting and administering such agreements, and representing the City in litigation that stems from such negotiations and enforcement of such agreements. In this environment, Counsels are expected to work collaboratively with other Counsel within a complex and highly diverse work environment. This opportunity provides a quality environment and place to make an impact.
This is a provisional appointment.
Brief Job Description (essential functions of the job):
The City of Boston is seeking an experienced Network Engineer to join the Department of Innovation and Technology (DoIt). Shared responsibility for planning, coordinating, supporting and implementing the hardware and software necessary to support the LAN/WAN requirements of the City of Boston.
This is a provisional appointment.
Brief Job Description: (essential functions of the job):
The Department of Innovation and Technology (DoIT) is leading the digital transformation of government in the City of Boston. Partnering with almost every City department, we implement technology solutions to modernize business processes, create world-class experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations. Reporting directly to the Chief of Staff, the City of Boston's Department of Innovation and Technology is seeking an experienced Special Projects Manager to work on key transformational, operational, and strategic projects primarily for DoIT and collaborate very closely with other departments.
Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. On the Digital Services team, we believe these experiences should be easy to navigate, dignified, and even delightful. The Digital Services team within DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.
As the Senior UX Designer / Researcher, you will create service experiences that are designed around the people that use them. This is a multidisciplinary design role where you’ll use the full range of your experience, exercising your skills in service design, research, digital strategy and product design. You’ll collaborate with teammates and stakeholders to build services that are simple and easy-to-use for staff, residents and businesses.
You’ll be a champion for user needs, improve business processes and streamline systems. You’ll work with a cross-functional team to analyze services, conduct user research, map user experiences across channels (for both staff and the public), communicate ideas, and lead change management. You will work directly with City departments, and must have strong communication and relationship management skills.
The Senior UX Designer / Researcher comes with solid experience managing multi-stakeholder projects, developing and executing human-centered research plans, conducting fieldwork, capturing and synthesizing information from various stakeholders, and analyzing and developing key insights that can lead to actionable solutions and measurable outcomes.
Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. We believe these experiences should be easy to navigate and accessible. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. DoIT is seeking a Platform Administrator with expertise in planning, implementing, and sustaining one or more enterprise software platforms for the City of Boston. The purpose of this position is to achieve the best possible fit between a service operation and a platform’s technical capabilities, so that employees in service roles can deliver exceptionally good service experiences.
The Platform Administrator is an individual contributor focused on the smooth functioning of our platform(s), ensuring that vital systems are reliable, performant, and responsive to the City’s needs. The Platform Administrator will know the ins and outs of the platform(s) in their portfolio and will advise DoIT on solutions that will lead to the best outcomes for all users. This role will work with the DoIT staff, outside vendors, and various city departments. The right candidate will have a technology background and will be comfortable managing multiple platform integrations, data pipelines, and complex user/group administration.
This is a provisional appointment
Brief Job Description (essential functions of the job):
The Department of Innovation and Technology is looking for a Senior Performance Coach to join our growing Analytics Team.
As part of a highly-collaborative group using data to improve all aspects of city government, the Senior Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have experience in leading and facilitating process improvement projects with a record of successful implementation. The Senior Performance Coach will also assist in developing process improvement policies and structures and seek out opportunities for learning that will complement the team’s existing capabilities, provide expert guidance to city staff, and assist in training, mentoring, and hands-on assistance as needed.
The Analytics team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.
This is a provisional appointment.
Under the direction of the Financials Application Manager, this position will support the PeopleSoft (BAIS - Boston Administrative Information System) Accounts Receivable, Billing and Loan Management (bolt-on) modules and related functions in a manner that ensures the maximization of delivered functionality and the efficient and effective use of the application by the City of Boston.
The Department of Innovation and Technology, in partnership with the Administration and Finance Cabinet for the City of Boston, is looking for an enthusiastic, knowledgeable, organized and collaborative Analyst to join our BAIS team.
As a member of a highly-collaborative team managing the City’s Financials technology solutions, the Business Analyst will work closely with the functional analysts, developers and stakeholders to research and assess new functionality and business process improvements, and move new features and enhancements to our production environment, and ensures they are adopted in a timely and efficient manner. This position will work closely with the project director, project managers, technical resources, change managers, business stakeholders and leadership.
We are looking for an innovative individual who is knowledgeable of best practice business processes and procedures and can provide clear communication, training, and assessments to ensure the changes associated within the PeopleSoft Update Manager (PUM) Images provide users with an experience that is highly useful and widely adopted across all City of Boston departments.
The Department of Innovation and Technology (DoIT) is leading the digital transformation of government in the City of Boston. Partnering with every City department, we implement technology solutions to modernize business processes, create world-class digital experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations.
The Director of Procurement and Finance will oversee all matters related to budget, procurement, and finance for the Department of Innovation and Technology. The Director of Procurement and Finance will report to the Chief of Operations, and will play a key role in the development of departmental hiring strategy and priorities.
This is a provisional appointment
Brief Job Description (essential functions of the job):
The Department of Innovation and Technology is looking for a Senior Analyst to join our growing Citywide Analytics Team.
As part of a highly-collaborative group using data to improve all aspects of city government, the Senior Analyst will develop and manage Citywide Analytics Team projects from beginning to end. Successful candidates will be able to work closely with other technical staff, project stakeholders, and external partners across City government, manage diverse technologies and projects, and develop tools and best practices that can be implemented across the organization. The Senior Analyst will also seek out opportunities for learning that will complement the team’s existing capabilities, provide expert guidance to other members of the Citywide Analytics Team, and assist in training, mentoring, and hands-on assistance as needed.
The Citywide Analytics team is comprised of a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Analyst will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.
Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. We believe these experiences should be easy to navigate and accessible. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online. The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.
As a Product Manager, you’ll lead cross-functional teams to deliver user-centered products using agile methodologies and modern software development practices while building capacity for product innovation in government. You’ll be a champion for user needs, with a goal of improving end-to-end user experiences through improvements in technology, business processes, and streamlined systems. You’ll work closely with City departments, and must have strong communication and relationship management skills.
Product managers on our team are:
- Strategic thinkers who are comfortable defining a compelling vision and designing a measurable strategy and roadmap to achieve that vision, owning and stewarding the product vision and leading end-to-end product development.
- Decisive leaders who know how to motivate cross-functional teams to build the right thing.
- Comfortable working running a product directly as well as working in a consulting capacity with City departments with varying degrees of digital experience.
- Excited to build institutional expertise around product management by sharing best practices and tools with your peers across the organization contributing to our growing culture of product management.
This is a provisional appointment.
Brief Job Description (essential functions of the job):
The Department of Innovation and Technology (DoIt) is seeking a Service Desk Technician to provide end-user support and resolution to internal and external customers on basic hardware, network, software, and application problems. This will include problem recognition, research, isolation, and resolution steps. Applicant will need to interact with appropriate personnel in order to resolve on-going issues. Applicant must perform all work duties and activities in accordance with City of Boston policies & procedures. Applicant will be expected to resolve work orders both at City Hall and off-site City locations.
Brief Job Description (essential functions of the job):
The Department of Innovation and Technology is looking for a Data Engineer to join our growing Analytics Team. As part of a highly-collaborative group using data to improve all aspects of city government, the Data Engineer will work on expanding our data infrastructure, developing ETL pipelines and open datasets, and connecting our analysts and data scientists to the data they need. Successful candidates will be able to work closely with other technical staff, project managers, and external partners across City government. They will have a strong understanding of data engineering principles and processes and be able to work on a wide range of projects and with a variety of tools.
The Business Relationship Manager (BRM) is responsible for building and maintaining relationships with City cabinets, agencies, and departments and agencies. The BRM will work to align innovation, data, process improvement, user experience research and design, technology budget, policies, and projects with the strategic goals of the stakeholders under the mayor's vision. The BRMs will support other departments and agencies in the development of programs, policies, and services bringing systems thinking and leveraging technical resources - including digital communications, data, etc. By strengthening trust, communication, and collaboration between DoIT and the rest of the City operations, BRMs will enable better outcomes for constituents.
The City of Boston is committed to continuously improving the way it procures both goods and services in order to improve the experience for both staff and bidders, with a goal of increasing the diversity of our supplier base and leveraging procurement as a tool to serve the City’s operational needs and policy goals.
In this role, the successful incumbent will support the Director of Procurement Planning and Support Services in the design and execution of this program and work with City departments to execute specific procurements.
The Senior Procurement Analyst will perform work of high difficulty in providing departments with guidance and best practices on all procurements and contract management. In addition to this direct advising, they will work to develop standard practices and procurement templates with a focus on simplifying the creation and evaluation of, and the response to all City procurements.