Under the supervision of the Director of Operations, the Receptionist/Secretary provides administrative support to the Consumer Affairs & Licensing Department, the Boston Licensing Board, and the Boston Cannabis Board.

• Presents a professional image and cordial attitude toward visitors.
• Answers telephone and takes accurate messages by telephone and in person.
• Assists Consumer Affairs staff and enters new consumer cases into the database, including drafting opening letters and correspondence.
• Acts as a liaison between Consumer Affairs staff and the Office of the Attorney General regarding case intake.
• Aids Licensing staff with the intake and renewal of Entertainment, Cannabis, and Liquor applications.
• Reviews Consumer complaints and License applications for missing documents and information.
• Helps with all Licensing transactions, such as the processing of payments.
• Maintains and manages the filing system, photocopying, and faxing of documents.
• Provides administrative assistance to the Director of Operations as needed.
• Performs related work as required.

• Applicants must have a high school diploma and at least two (2) years of full-time, or equivalent part-time, paid office experience.
• Ability to interact professionally with constituents, staff, and the general public on a constant basis.
• Proficient in Microsoft Word, Excel, and data entry programs is highly preferred.
• Knowledge of Google Suite.
• Strong written and communication skills required.
• Good organizational skills 
• Knowledge of operating standard office equipment
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MO-3

Hours per week: 35