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Dispatcher

Req ID
2024-28646
Dept
Traffic Division
Position
Regular Full-Time
Location
Btd Central Artery Tunnel
Salary Min
39,279.03
Salary Max
54,654.50
Union
AFM
Openings
1
Posting End Date
1/2/2025
Contact Email
meghan.oneil@boston.gov

Overview:

This is a provisional appointment.

Brief Job Description (essential functions of the job):

 

Under general supervision, operates a two-way radio system for receiving and dispatching calls from and to City Mobile Units.

Responsibilities:

Duties include but are not limited to:

 

  • Performs work of moderate difficulty in the receiving and referring of emergency and non-emergency calls to and from field personnel.
  • Enters into computer system information on motor vehicles relayed from field personnel to see if vehicles are eligible for impoundment and record same on ledger sheets.
  • Responsible for obtaining listings from the Registry of Motor Vehicles, stolen vehicle information, and assisting in or looking up locations for field personnel.
  • Maintains good public relations when answering calls from citizens.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Ability to operate a radio communication system.
  • Ability to correctly interpret messages to ensure dispatching of proper information requested.
  • Ability to transmit factual information and details with accuracy.
  • Ability to speak, read, and write English correctly and to enunciate clearly.
  • Ability to follow oral and written instructions.
  • Ability to take emergency and non-emergency telephone requests in a courteous manner.
  • Must be able to exercise good judgment and focus on detail as required by the job.

 

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: AFSCME/RA1-10

Hours per week: 40

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.