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Claims Investigator (Office of the Parking Clerk)

Req ID
2024-28643
Dept
Transportation-Parking Clerk
Position
Regular Full-Time
Location
Btd Parking Clerk Trans.
Salary Min
42,442.82
Salary Max
59,074.68
Union
AFM
Openings
1
Posting End Date
1/16/2025
Contact Email
meghan.oneil@boston.gov

Overview:

Brief Job Description (essential functions of the job):

 

Assists Chief and Senior Claims Investigators on investigations and expedites public inquiry and/or complaints relative to outstanding parking violations, ticket payments, seizures, and right of appeal of resident permits, abandoned vehicles, and related informational requests.

Responsibilities:

  • Opens, reviews, investigates, and classifies correspondence related to ticket disputes and information requests; forwards correspondences with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.
  • Compiles statistical and other material for reports.
  • Operates computer terminal and other devices, as well as microfilm and microfiche viewers.
  • May be rotated to perform various assignments at different times.
  • Performs related work as required by the job.

 

Required to work any emergency as directed by the Commissioner of Transportation or designee.

Minimum Entrance Qualifications:

  • Two (2) years of full-time, or equivalent part-time, experience in customer service and clerical work of more than average difficulty.
  • Substitutions: GED in lieu of High School Diploma. Successfully completed secretarial and/or clerical courses above the High School level may be substituted for one (1) year of the required experience. 
  • High School Diploma preferred.
  • Previous claims investigation/parking violation experience with administrative investigation systems preferred. 
  • Bilingual speaking is preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.    

 

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: AFSCME/RA-12

Hours per week: 35

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.