The mission of the Mayor's Office of Housing (MOH) is to make Boston a more equitable and inclusive city where all residents can thrive. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. The Mayor's Office of Housing seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic racism in our city.

Within the Mayor's Office of Housing (MOH), under the direct supervision of the Director for the Office of Housing Stability or their designee, the Program Assistant provides administrative services to Office of Housing Stability programs, projects and operations. will be responsible for providing administrative support and client and program assistance. The Program Assistant will be located at the 2 Center Plaza location.

• Provides appropriate information to clients and others via phone, in-person, by email, at workshops, and through one-on-one counseling and any other program marketing or outreach efforts with the highest level of customer service possible.
• Provides administrative support to staff related to programs, contracts, and/or projects.
• Performs data entry and maintenance of electronic and hard files.
• Organizes and prepares bulk mailings, advertisements, and email blasts and assists with other outreach efforts.
• Assists with the preparation and execution of Requests for Proposals, service orders, contracts, invoices, and payments.
• Prepares and tracks enrollment and commitment forms through Administration and Finance.
• Tracks and reports on program budgets, production, and performance metrics.
• Conducts research and prepares reports and presentations as requested.
• Coordinates with other units or divisions to ensure telephone coverage and/or help with various program efforts.
• Provides support/assistance to other units or divisions as assigned.
• Performs related duties as required.

• At least two (2) years of full-time, or equivalent part-time, administrative experience.
• Appropriate educational substitutions may be made.
• Excellent organizational, communication, and interpersonal skills preferred.
• Fluency in English and demonstrated ability to work with the public preferred.
• Experience in public administration, housing, program management, or real estate is preferred.
• Strong knowledge of common software applications, such as Microsoft Office.
• Ability to exercise good judgment and focus on detail as required by the job.

Please attach a cover letter to your resume when applying for this position.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU 888/N-19

Hours Per Week: 35