The mission of the Mayor’s Office of Housing (MOH) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to unhoused individuals and families, and dispose of city-owned property. MOH seeks to carry out its mission through a lens of promoting diversity, equity, and inclusion and addressing the effects of systemic racism in our city.

The Boston Home Center (BHC) helps Boston residents purchase, improve, and keep their homes. The BHC offers training, financial help and counseling to first-time homebuyers, guidance and funding for homeowners for home improvements, and counseling to help families avoid foreclosure. The BHC also markets homes developed for income-eligible, first-time homebuyers.

Under the direct supervision of the Director or designee, the Program Manager is responsible for implementing BHC programs and services to help first time homebuyers become homeowners and assist homeowners in maintaining their homes.

• Provides clients with current information on and assistance with homebuying and homeownership programs and services;
• Performs intake, eligibility screening, document assembly, financial analysis, enrollment, commitment, and closing coordination for BHC cases.
• Coordinate with clients, other BHC and MOH staff, and external partners to ensure that eligible cases proceed from intake to completion.
• Assists in program marketing and outreach efforts, including helping to organize and attend events and meetings and coordinate with the MOH communications team on MOH's website.
• Assists in the preparation of requests for proposals, contracts, and all program service orders, etc.
• Processes and tracks payment requests from lenders and contractors through Salesforce.
• Prepares program status reports through Salesforce.
• Maintains case auditable files and prepares case status reports as needed.
• Performs related work as required.

• At least two (2) years of full-time, or equivalent part-time, experience in housing and community development, real estate development, or loan operations.
• Familiarity with real estate finance, principles and practices, and Boston neighborhoods.
• Strong organizational, workflow management, project management, attention to detail, and analytical and interpersonal skills are required.
• Strong customer service skills and proven ability to work with the public.
• Demonstrated writing, presentation, organizational, housing-related counseling, and communication skills.
• Understanding of HUD programs, particularly the Community Development Block Grant (CDBG) program, federal and state lead abatement standards, and state housing programs preferred.
• Strong computer skills, with demonstrated knowledge of Microsoft Office and Salesforce, preferred.
• Ability to work nights and weekends as needed.
• Fluency in Spanish and/or Haitian Creole preferred.
• Appropriate educational substitutions may be made.
• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU 888/N-21
Hours Per Week: 35

Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.