City of Boston

Reentry Case Manager

Req ID
Human Services
Regular Full-Time
BCC003 - Central Office
Salary Min
Salary Max
Posting End Date
Contact Email


The Office of Returning Citizens (ORC) is an office within the Mayor’s Office of Human Services that is dedicated to supporting the 3,000 individuals who return to Boston after being released from state, federal and county facilities each year, as well as others who were previously incarcerated. This office aims to empower people reintegrating into their communities after incarceration to reach full potential as individuals, family members and residents of Boston. The mission of the ORC is to help returning citizens recover from the trauma of incarceration, reclaim their dignity and purpose, and rebuild their lives through positive choices, incentives, and opportunities. We believe that with supportive services and resources, returning citizens can successfully return to safe, stable and fulfilling lives. The ORC aims to empower our clients to break the cycle of recidivism, through hands-on case management and an extensive provider referral network.

We are seeking an individual for the position of Reentry Case Manager to assist in providing services to individuals reentering the community. Reporting to the Director of Operations, the Reentry Case Manager provides relevant referrals and resources to ORC clients and monitors their progress in finding stability after incarceration. The Reentry Case Manager will provide case management services, including: providing direct referrals to community organizations and other agencies, direct resources such as transportation, ID assistance, workforce training programs and housing supports. The Case Manager works with ORC clients to address their critical needs, as identified by an intake needs assessments, and to ensure successful reentry by strategic connection to the resources that will help the residents meet their reentry goals.


  • Provide warm referrals to Boston agencies and community provider services and resources which address critical needs for ORC clients; provide client follow-ups to ensure effectiveness of referrals.
  • Conduct ORC intakes with clients and monitor their progress.
  • Coordinate and work with clients to identify a career pathway and primary or supplemental training/education opportunities to move the participant along their chosen career path and family sustaining employment.
  • Refer participants to partner agencies to provide direct service delivery. Monitors and tracks reentry plan progress, working with support team members to document goals achieved to the data management system.
  • Provide Program Coordinator with a monthly update regarding the process of clients on the assigned caseload.
  • Maintain contact with participants based upon their risk/need and provide appropriate counseling services.
  • Build and maintain professional working relationships with other team members, community partners, agency partners, Halfway houses and jail/prison personnel, employers etc.
  • Attend scheduled meetings deemed necessary by the Program Coordinator or Director.
  • Collect and input data into program client database(s) for case tracking, ongoing supervisory and potential funders review.
  • Perform related duties as required.

Minimum Entrance Qualifications:

  • Minimum of a Bachelor's Degree in Social Work or related field. CCM, LCSW, SSW, MSW certification or a Master Degree are a plus.
  • Minimum two (2) years relevant experience in case management, mentoring, and support to at- risk population. Experience in working with at-risk populations returning from incarceration is preferred.
  • Ability to establish working relationships with co-workers and function as part of a cohesive team.
  • Ability to develop cross-agency partnerships with service providers, educators, business and industry partners, and government agencies.
  • Ability to express complex ideas with clarity and precision both orally and written.
  • Proficiency with Microsoft applications, and Google Suite.
  • Strong interpersonal skills.
  • Ability to handle multiple deadlines and tasks simultaneously.
  • Effective organizational planning and project management skill.
  • Ability to effectively work and communicate with clients, personnel, and community partners from diverse cultures or backgrounds. 
  • Maintain integrity of confidential information relating to clients, staff, or stakeholders.
  • Ability to exercise good judgment and focus on detail as required by the job.

NOTE: Incarceration disproportionately affects people of color, people with physical disabilities, people with mental illness and substance abuse histories, people who identify as LGBTQ, and other populations; we strongly encourage applications from people who are members of marginalized communities. Preference will be given to candidates who have lived experience relevant to the work.





Union/Salary Plan/Grade: Non-Union/MO-9

Hours Per Week: 35


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