City of Boston

Human Resources Communications Coordinator

Req ID
ASD Human Resources
Regular Full-Time
ASD-Human Resources
Salary Min
Salary Max
Posting End Date
Contact Email


Under the direction of the Manager, Employee Experience, the HR Communications Coordinator will plan, edit and write content for a variety of employee communications related to the City of Boston’s Office of Human Resources (OHR) services, and will support OHR leadership and business units to communicate consistent messages, establish a strong and positive OHR brand, and deliver key information to employee audiences across the City’s employee population.


  • Supports planning and execution of OHR communications initiatives and workflows, collaborating within OHR and the People Operations Cabinet, and with the City’s department HR partners to develop, launch and measure City-wide employee communication and engagement strategies.
  • Collaborates with OHR leadership to identify and execute on employee communications needs related to OHR services, ensuring that all communications from HR support and align with our department and Cabinet priorities.
  • Serves as the central point of contact across OHR business units to coordinate, consolidate, and optimize content design and delivery; enforces content governance and brand guidelines; ensures employee communications messages are consistent across all functions, mediums, and platforms.
  • Collaborating with the Manager of Employee Experience, supports OHR leadership in using compelling narratives to connect the past, present and future of the City’s HR efforts and to uncover, capture and build storytelling assets for our HR functions.
  • Collaborating with the Manager of Employee Experience, develop and lead New Hire Orientation for citywide hires.
  • Develops and drafts content to support a variety of internal communications for HR programs and channels, including the employee newsletter, blog posts, knowledge articles, and e-mail communications, considering the diversity of employee experiences across the City’s workforce.
  • Collaborates with Cabinet leadership, the Mayor’s Office and others to develop and maintain the City’s presence on LinkedIn and other platforms.
  • Standardizes and formats HR policy and procedure documents as directed by HR leadership and business partners.
  • Champions our vision for creating an exceptional employee experience that empowers a high performing and diverse workforce, while supporting the growth and development of individuals and the communities where we work and live.
  • Builds and maintains effective relationships with HR leadership, business partners, and staff.
  • Works independently, exercises independent judgment, takes initiative, and uses discretion in performance of duties.
  • Performs related duties as required.

Minimum Entrance Qualifications:

  • Bachelor's degree in English, Communications, Journalism, Public Relations, or a related field.
  • 2-4 years experience delivering employee-centric communications within a large, dynamic organization; public service or municipal government preferred.
  • Superior written/editing, verbal, and interpersonal communication skills; familiarity with basic audio/video editing and graphic design a plus.
  • Exceptional interpersonal communication skills. Someone strong, creative, and collaborative, who can help build consensus across multiple stakeholders and bring people along through change.
  • Proven skill at working in a collective environment, including interpersonal skills to interact sensitively with colleagues from diverse social, cultural, and educational backgrounds.
  • Exhibits proficiency in Google and Microsoft Office Suites including Word, Excel and PowerPoint.
  • Experience using various social media platforms and knowledge of social media engagement strategies is a plus.
  • Demonstrated ability to influence at all levels of the organization.
  • Ability to work both independently and as part of a team.
  • Ability to exercise good judgment and focus on detail as required by the job.


Boston Residency Required.



Union/Salary/Grade: Non-Union/MM2-6

Hours per week: 35


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