Brief Job Description (essential functions of the job):
The Boston Retirement Board seeks to provide accurate, timely and consistent guidance and benefits to its members. Reporting to the Manger of Member Services and in accordance with performance indicators such as quality of service and productivity, performs most research and transactions independently in the V3 Benefits Administration systems and completes duties as assigned by the V3 workflow system; guides Member Services Representatives as requested and performs peer review of casework performed by other Senior Member Services Representatives to help ensure the quality of service provided by the group.
Boston Residency Required.
Union/Salary Plan/Grade: SEIU/RL-15
Hours Per Week: 35