City of Boston

Consumer Advocate

Req ID
2024-26421
Dept
Consumer Affairs & Licensing
Position
Regular Full-Time
Location
May Consumer Affairs
Salary Min
53,320.50
Salary Max
74,235.24
Union
MYO
Openings
1
Posting End Date
8/7/2024
Contact Email
Kathleen.Joyce@Boston.Gov

Overview:

Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers.

 

 

Responsibilities:

  • Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information and prepare written reports.
  • Assists in city wide education and outreach programs.
  • Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.
  • Resolves routine and complex problems and communicates solutions or requested information to the customer. 
  • Works closely with government agencies, businesses, attorneys and consumer organizations.
  • Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required.
  • Performs other duties as required.
  • Ability to exercise good judgment and focus on detail as required by the job.

Minimum Entrance Qualifications:

  • Applicant must have at least two (2) years of increasingly responsible administrative experience, preferably within a local government environment.
  • High school Diploma or GED required. A bachelor's degree may be substituted for two years of necessary experience.
  • Possess the skills to interact with constituents on a constant basis.
  • Strong written and oral communication skills required.
  • Good organization and ability to obtain and effectively analyze information.
  • Experience with Microsoft Office. Google Suite, is preferred.
  • Boston Residency Required.

Terms: 

Union/Salary Plan/Grade:  MO-6

Hours Per Week: 35

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