City of Boston

Claims Investigator

Req ID
2024-26416
Dept
Transportation-Parking Clerk
Position
Regular Full-Time
Location
Btd Parking Clerk Trans.
Salary Min
40,304.52
Salary Max
56,290.54
Union
AFM
Openings
1
Posting End Date
2/23/2024
Contact Email
meghan.oneil@boston.gov

Overview:

Brief Job Description (essential functions of the job):

 

Assists Chief and Senior Claims Investigators on investigations and expedites public inquiry and/or complaints relative to outstanding parking violations, ticket payments, seizures and right of appeal of resident permits, abandoned vehicles and related informational request; operates computer terminal and other devices, microfilm and microfiche viewers.

Responsibilities:

  • Opens, reviews, investigates and classifies correspondence related to ticket disputes and information requests, forwards correspondences with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.
  • Compiles statistical and other material for reports and performs related work as required, and may be rotated to perform various assignments at different times.
  • Performs related work as required by the job.

 

Required to work any emergency as directed by the Commissioner of Transportation or designee.

Minimum Entrance Qualifications:

  • Two (2) years experience in customer service and clerical work of more than average difficulty.
  • Substitutions: GED in lieu of High School Diploma. Successfully completed secretarial and/or clerical course above the High School level for one (1) year of the required experience. 
  • High School Diploma preferred.
  • Previous claims investigation/parking violation experience with administrative investigation systems preferred. 
  • Bilingual Speaking Preferred
  • Ability to exercise good judgment and focus on detail as required by the job.    

Boston Residency Required

Terms: 
Union/Salary Plan/Grade: AFSCME/RA-12
Hours per week: 35

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