City of Boston

Employee Assistance Clinician (Generalist)

Req ID
ASD Human Resources
Regular Full-Time
ASD-Human Resources
Salary Min
Salary Max
Posting End Date
Contact Email


Under the direction of the Employee Assistance Program (EAP) Director, is responsible for providing prevention and early crisis intervention services, together with brief solution focused/motivational counseling, case management and support services to City of Boston employees, family members, retirees and the corresponding organizations. In addition to meeting with clients, this position offers a variety of support services to departments including training,conducting workshops and providing professional organizational consultations. 


  • Conducts assessments and evaluates clients needs, provides short-term counseling, therapeutic interventions; develops and implements culturally appropriate action plans; refers to appropriate treatment resources and case manages the coordination of care when necessary.
  • Ensures proper protocols of current or former clients are followed by maintaining the strict confidentiality as governed by the Privacy Act. (5 USC 552a) and 42 CFR Part 2.
  • Provides professional organizational consultation to manager/supervisor and/or union steward; provides problem assessment as a guide to finding innovative ways to assist, identify and resolve work related concerns, with employees, that adversely impact work performance conduct at work, health and wellbeing.
  • Collaborates with managers and supervisors to assess departmental needs and assist with the development of training that will effectively help manage employees' work performance concerns and promote their wellbeing.
  • Using evidence-based practices, will assist departments (as well as individual employees) with issues such as stress and grief, after a traumatic incident/crisis in the workplace, by providing psychological first aid, resiliency counseling/techniques and referral for service as needed.
  • Contributes to monthly blog posts on various topics on EAP website to promote health and wellbeing in the workplace.
  • Responsible for marketing the EAP and for maintaining and reporting statistical data.
  • Attend staff meetings and clinical supervision as scheduled.
  • Maintain clients file with appropriate documentations and progress notes regarding services provided to clients.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full time, professional clinical experience in counseling, social work, substance use disorders and mental health or related field required.
  • Experience with organizing and facilitating groups.
  • Master's Degree in mental health field (i.e. social work, counseling or related field) required.
  • MA license in social work, counseling, or substance use disorder required.
  • Ability to understand, appreciate, and respect the cultural differences of clients and provide services that are sensitive to their unique needs.
  • Knowledge of employee assistance program best practices and procedures, counseling techniques and procedures.
  • Ability to provide therapeutic interventions; to develop and implement action plans; to prepare a variety of reports and statistics; to prepare a variety of presentations; to work as part of a team as well as independently.
  • Strong oral and written communication and presentation skills.
  • Ability to speak clearly and effectively before a group of people or a large audience.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Proficiency with pertinent software and well versed in information technology and social media outlets, specifically web technology.
  • Must be available for potential on-call or after hour rotation.


Boston Residency Required.



Union/Salary Plan/Grade: EXM/MM2-8

Hours per week: 35


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