City of Boston

Employee Assistance Clinician (Generalist)

Req ID
2024-26394
Dept
ASD Human Resources
Position
Regular Full-Time
Location
ASD-Human Resources
Salary Min
77,085.65
Salary Max
111,442.57
Union
EXM
Openings
1
Posting End Date
6/26/2024
Contact Email
Lisandra.Hernandez@boston.gov

Overview:

Under the direction of the Employee Assistance Program (EAP) Director, is responsible for providing prevention and early crisis intervention services, together with brief solution focused/motivational counseling, case management and support services to City of Boston employees, family members, retirees and the corresponding organizations. In addition to meeting with clients, this position offers a variety of support services to departments including training,conducting workshops and providing professional organizational consultations. 

Responsibilities:

  • Conducts assessments and evaluates clients needs, provides short-term counseling, therapeutic interventions; develops and implements culturally appropriate action plans; refers to appropriate treatment resources and case manages the coordination of care when necessary.
  • Ensures proper protocols of current or former clients are followed by maintaining the strict confidentiality as governed by the Privacy Act. (5 USC 552a) and 42 CFR Part 2.
  • Provides professional organizational consultation to manager/supervisor and/or union steward; provides problem assessment as a guide to finding innovative ways to assist, identify and resolve work related concerns, with employees, that adversely impact work performance conduct at work, health and wellbeing.
  • Collaborates with managers and supervisors to assess departmental needs and assist with the development of training that will effectively help manage employees' work performance concerns and promote their wellbeing.
  • Using evidence-based practices, will assist departments (as well as individual employees) with issues such as stress and grief, after a traumatic incident/crisis in the workplace, by providing psychological first aid, resiliency counseling/techniques and referral for service as needed.
  • Contributes to monthly blog posts on various topics on EAP website to promote health and wellbeing in the workplace.
  • Responsible for marketing the EAP and for maintaining and reporting statistical data.
  • Attend staff meetings and clinical supervision as scheduled.
  • Maintain clients file with appropriate documentations and progress notes regarding services provided to clients.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full time, professional clinical experience in counseling, social work, substance use disorders and mental health or related field required.
  • Experience with organizing and facilitating groups.
  • Master's Degree in mental health field (i.e. social work, counseling or related field) required.
  • MA license in social work, counseling, or substance use disorder required.
  • Ability to understand, appreciate, and respect the cultural differences of clients and provide services that are sensitive to their unique needs.
  • Knowledge of employee assistance program best practices and procedures, counseling techniques and procedures.
  • Ability to provide therapeutic interventions; to develop and implement action plans; to prepare a variety of reports and statistics; to prepare a variety of presentations; to work as part of a team as well as independently.
  • Strong oral and written communication and presentation skills.
  • Ability to speak clearly and effectively before a group of people or a large audience.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Proficiency with pertinent software and well versed in information technology and social media outlets, specifically web technology.
  • Must be available for potential on-call or after hour rotation.

 

Boston Residency Required.

 

Terms:

Union/Salary Plan/Grade: EXM/MM2-8

Hours per week: 35

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