The Volunteer Program Coordinator is responsible for implementing the Commission’s volunteer program goals including: volunteer recruitment, volunteer orientation, and volunteer station monitoring.  This position is responsible for the coordination of an outreach plan to better engage a wide array of older adults in volunteer opportunities.  The position is also responsible for managing volunteer timesheets and maintaining a volunteer database. 

This position will have recurring access to vulnerable population as defined by AmeriCorps.

• Coordinates the Commission volunteer programs; communicates ideas and opportunities for improvement.
• Assists the Director in the administration of program grants to ensure compliance with grant requirements and regulations. 
• Develops and manages partner relationships and serves as liaison with sites on all program related matters.
• Manages volunteers including recruitment and placement.  In accordance with grant requirements, tracks volunteer service hours, reviews timesheets, and prepares necessary paperwork for stipends and other reimbursements.
• Plans and coordinates monthly volunteer training opportunities.
• Assists with the design, implementation and evaluation of all outreach and recruitment activities. 
• Contributes to the Commission’s marketing strategy and plan. Drafts announcements, flyers & other outreach materials as required.
• Assists with grant and budget preparation. Assists with the preparation of progress reports as needed.
• Manages volunteer database.  Keeps up-to-date records of attendees, vendors, etc. 
• Collects and reports statistical information.
• Manages the volunteer on-boarding process including volunteer application, background checks and orientation. Responsible for coordinating volunteer satisfaction surveys.
• Responds to all volunteer inquiries and provides information.
• Assists with the planning and coordination of the annual recognition events and service days. 
• Flexible schedule as some nights and weekends are required.  Travel to sites might be required.
• Performs related duties as required.

• Minimum three (3) years of full-time, or equivalent part-time, experience in volunteer program management, public relations, customer service, or related field.  Experience working in programs for older persons preferred. Grant writing experience preferred.
• Associate’s degree may count for up to one (1) year of required experience, bachelor’s degree may count for up to two (2) years of required experience.
• Ability to coordinate all aspects of a program including: logistics, correspondence, recruitment, and marketing.
• Strong written and oral communication skills, including public speaking.
• Ability to convey information effectively and promote programs.
• Effective leadership and team building skills.
• Strong interpersonal skills both in person and by phone.
• Ability to accomplish projects and meet deadlines.
• Strong customer service ethic and high expectations for quality.
• Self-starter with strong time management ability.
• Ability to manage multiple projects simultaneously.
• Ability to give team feedback.
• Strong problem solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Travel within Boston may be required in support of the position’s responsibilities
• Boston Residency required
• Experience in typical office software systems (Microsoft Office, and Google Suite) preferred. 
• Experience with Canva preferred
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonse, or Mandarin) preferred .
• Must have and maintain a current MA Driver’s License. 
• Complies with City of Boston policies and procedures protecting client information and the confidentiality of the information. 

Subject to CORI, Sex Offender Registry, Finger Printing, and a Criminal Background check.

Boston Residency Required

Terms:
Union/PayGrade/PayScale:

SEIU, RL-16
Hours per week: 35