City of Boston

Community Engagement Specialist

Req ID
Neighborhood Services
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


The Community Engagement Specialist is responsible for facilitating community meetings for Zoning Board appeal cases, licensing applications, and other important topics to communities. As a part of the Community Engagement team under the Deputy Director of the Office of Neighborhood Services, this team will serve as the city’s main representatives for taking in feedback from the community on big and small neighborhood matters and helping residents understand the technical aspects of zoning and licensing code in plain language. This role ensures that proponents engage appropriately with the community to understand needs and concerns before decisions are made.


  • Take in and review community meeting requests for Zoning Board appeal cases, licensing applications, and other neighborhood developments or concerns.
  • Schedule meetings based on availability, prepare agendas, and prepare needed technology.
  • Maintain respectful and responsive communication with constituents in need of meeting facilitation.
  • Ensure proper outreach ahead of community meetings and collaborate with the liaison teams of the Office of Neighborhood Services as needed.
  • Prepare reports that debrief community meetings, and present before the applicable boards and commissions.
  • Develop and implement engagement strategies that are inclusive and accessible to all stakeholders.
  • Work with community leaders and organizations to build relationships and promote collaboration.
  • Identify necessary stakeholders to involve following feedback from community meetings.
  • Learn and stay up-to-date on zoning, licensing regulations, and other major developments across the city.
  • Help residents understand the process and specifics of zoning, licensing, and cannabis through transparent and clear communication. 
  • Perform related duties as assigned.

Minimum Entrance Qualifications:

  • At least two (2) years of college, or equivalent, full- time or part-time experience in office administration, office management, business management or a related field.
  • Experience in community engagement, meeting facilitation, or stakeholder communication.
  • Ability to exercise sound judgment and focus on detail as required by the job.
  • Familiarity with City of Boston zoning and licensing regulations.
  • Strong written and verbal communication skills are preferred.
  • Experience with Microsoft Office and Google Suite.
  • Close attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent interpersonal and conflict resolution skills.
  • Bi-lingual preferred, such as Spanish, Haitian Creole, Cape Verdean Creole, Chinese, Vietnamese, etc.


Boston Residency Required.


Union/Salary Plan/Grade:

Non union/MO-7


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