City of Boston

Constituent Services & Community Outreach Coordinator

Req ID
Immigrant Advancement
Regular Full-Time
May Community Participate
Salary Min
Salary Max
Posting End Date
Contact Email


The Mayor’s Office for Immigrant Advancement (MOIA) works to strengthen the ability of immigrants and Boston’s diverse cultural and linguistic communities to fully participate in the economic, civic, social, and cultural life of Boston. Under the direction of the Legal Access Project Coordinator, the Constituent Services & Community Outreach Coordinator will focus on engaging with Boston’s immigrant residents to deliver effective constituent services, supporting outreach to diverse immigrant communities, and strengthening collaborative referral networks with immigrant-serving community-based organizations. This role in particular will focus on the supportive services provided to MOIA’s constituents and provides an opportunity to engage with the individuals that reach out to and seek assistance from our office.


  • Supports MOIA’s intake and referral processes for Boston's immigrant residents.
  • Responds in a timely and effective way to all MOIA walk-ins, phone inquiries, and emails from Boston’s immigrant residents, including referrals from the Mayor’s Office, 311, and other City departments, and provides follow-up when needed.
  • Develops knowledge of available resources and builds strong partnerships with internal City of Boston and external community-based referral partners to support clear referral systems for immigrant residents.
  • Assists in the coordination of MOIA’s bi-weekly pro-bono immigration phone consultations, which involves setting up appointments and if needed, follow-up.
  • As applicable, supports the execution of legal access initiatives for current and emerging pathways to status (e.g. clinics, webinars).
  • Proposes any other strategic investments to improve MOIA’s constituent experience and referral system.
  • Develops and fosters MOIA relationships with immigrant communities, identifies their needs, and works with the MOIA team to best address them.
  • Contributes to initiatives aimed at expanding and strengthening immigrant community awareness of and access to MOIA’s services, with focused engagement of immigrant residents/communities not currently connected to MOIA.
  • In shared leadership with Constituent Services team members, supports the implementation of an outreach plan to reach immigrant community members (up to 50% of the Coordinator’s time will be spent in the field, supporting constituents with direct assistance, conducting outreach, and building community relationships).
  • Supports MOIA team with community outreach and engagement activities, including attending community events and resource fairs, as well as participates in the delivery of constituent services locally within community spaces.
  • Participates in regular office responsibilities, including phone coverage.
  • Coordinates, facilitates, attends, and supports meetings as needed.
  • Performs related duties as required.

Minimum Entrance Qualifications:

  • Applicants must have at least three (3) years of full time, or equivalent part-time experience in case management, community organizing, program development and implementation, and/or organization of training and community events. Bachelor’s degree can be substituted for two (2) year of the required experience.
  • Excellent interpersonal, written and verbal skills.
  • Ability to organize and inspire cooperation and collaboration.
  • Knowledge of effective intake and referral practices and knowledge of community and government resources.
  • Ability to take initiative and work independently and as part of a team.
  • Knowledge of the diverse immigrant communities across Boston.
  • Fluency in English and Spanish or Haitian Creole preferred (additional languages a plus).
  • Working knowledge of Microsoft Office and Google Suite.
  • Ability to work a flexible schedule to accommodate evenings and weekends events.
  • Detail-oriented, excellent organizational skills.
  • Ability to plan workflow and multi-task.
  • Boston Residency Required.
  • Must be authorized to work in the United States.



Union/Salary Plan/Grade: MO-7

Hours per week: 35



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