City of Boston

Mobile Services & Instruction Supervisor

Req ID
Boston Public Library
Regular Full-Time
BPL- Eastern Regional Library
Salary Min
Salary Max
Posting End Date
Contact Email


Under the direction of the Community Learning Manager, to assume oversight for the Library’s Digital Literacy programs, mobile outreach and engagement programs, and to organize and implement community engagement and outreach services to neighborhood communities and community organizations.


Reports to

Community Learning Manager






  • Plans, and oversees outreach and community engagement activities in communities throughout the City of Boston.
  • Participates in community engagement and outreach activities to make community connections, explore the needs of the community, provide services in remote locations, and to promote use of the team’s and the Library’s collections and services.
  • Develops and maintains relationships with organizations across the City that reach different communities.
  • Oversees the Library’s public instruction program. Works with BPL public service staff to schedule and teach public instruction classes or one-on-one appointments in all BPL locations that meet the interests, skills and needs of beginner, intermediate and advanced students. Participates in the teaching of these classes regularly in all BPL locations.
  • Responsible for development and implementation of educational curriculum around technology, including simple bicycle maintenance, safety, and repair, and use of mobile devices.
  • Assists patrons in the use of the library’s resources through remote consultation, instruction, programs, online guides, and other means.
  • Oversees the staff of the Central Library’s Public Technology Center. In collaboration with the Community Learning Manager and the Tech Central Supervisor, evaluates existing services, and develops new services.
  • Works with IT staff to keep public technology updated, and to recommend new technologies that might be added to support digital literacy.
  • Is responsible for the hiring and evaluation of staff in Tech Central, Public Instruction, and Mobile Services.
  • Works closely with other staff in branches and Central library to provide mobile services in communities, coordinating schedules and services.
  • Develops and implements seasonal plans for outdoor mobile services
  • Responsible for the maintenance and upkeep of bicycles, and any other equipment needed for mobile services.
  • Plans and develops other mobile outreach services in collaboration with other members of the Community Learning Department and the branches.
  • Responsible for oral presentations and written reports on assigned activities within the scope of responsibility.
  • Develops subject related content for the Library’s website.
  • Provides training of staff and provides orientation of both staff and members of the public to the services of the team.
  • Initiates and maintains appropriate working relationships with staff within the Library and with other libraries, organizations, and agencies.
  • Initiates analysis of aspects of related services, and operations, and recommends improvements to enhance public service.
  • Stays abreast of emerging technologies and assists in evaluating, recommending, and incorporating information technologies and best practices for continued public service improvements.
  • Keeps current in the best practices of the profession by taking advantage of training and development activities, by reading professional literature, and by participating in professional activities.
  • Represents library at local and national conferences.
  • Works on public service desk as needed.
  • Works some nights and weekends.
  • Performs other related and comparable duties as assigned.

Minimum Entrance Qualifications:


  • Education – Bachelor's degree from a recognized college or university and a master's degree in library and information science from an ALA accredited library school or a master’s degree in education.  Relevant subject knowledge and/or specialized training required. In exceptional instances specialized education, training and/or experience may be substituted for part or all of the educational requirements.
  • Proficiency in a second language other than English preferred.
  • Four years of professional library experience including experience in outreach services and in working collaboratively with community-based organizations, or any equivalent combination of education, experience and training sufficient to indicate ability to do the work.
  • Proficiency with MSWord, Publisher, Power Point, and Excel.
  • Ability to execute library policy.
  • Ability to plan and supervise the work of others.
  • Demonstrates initiative and independent decision making skills.
  • Communicates effectively and presents ideas clearly.
  • Ability to think creatively and innovatively.
  • Identifies, plans and prioritizes job responsibilities and tasks; determines and implements project timelines.
  • Demonstrates flexibility and the ability to adapt to change.
  • Collaborates with internal and external partners.
  • Ability to work well with staff and public.
  • Demonstrated interest in community library work and willingness to develop strong, interactive community relationships.
  • Experience supervising staff preferred.
  • Requirements – Evening and weekend hours.  Ability to travel to off-site locations. Ability to travel to BPL locations as well as to off-site locations via motor vehicle and bicycle. Driver’s license required.
  • Residency – Must be a resident of the City of Boston upon the first day of hire.
  • CORI – Must successfully clear a Criminal Offenders Record Information check with the City of Boston.


Union/Salary Plan/Grade: PSA / P / 3

Hours per week:  35


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