City of Boston

Supervisor-Parking Enforcement (Parking Enforcement Unit)

Req ID
Traffic Division
Regular Full-Time
Btd Enforcement
Salary Min
Salary Max
Posting End Date
Contact Email


This is a provisional appointment.

Brief Job Description (essential functions of the job):

Under administrative direction, performs work of unusual difficulty in managing and coordinating all activities in the Transportation Department (BTD) Enforcement Division’sParking Enforcement Unit. Assists in planning all unit activities.



   ● Supervises enforcement of parking regulations in accordance with the City of Boston Traffic Rules and Regulations.
   ● Prepares and manages Parking Enforcement personnel schedules and enforcement routes.
   ● Manages the work of Senior Parking Meter Supervisors in the roll call, assignment, and deployment of Parking Meter Supervisors to ensure that routes and functions are covered on a daily basis.
   ● Manages the deployment, operation, and return of handheld ticket-writing devices and radios.
   ● Reviews the Senior Parking Meter Supervisor's daily field reports and violations issued by Parking MeterSupervisors for discrepancies.
   ● Performs site visits to review enforcement activities for compliance and effectiveness. Prepares reports and recommendations regarding field activities.
   ● Supervises the preparation of periodic (daily/weekly/monthly/quarterly/annual) reports on violations issued.
   ● Utilizes the Department’s Parking Violation and Parking Management Information Services Systems to evaluate parking enforcement data metrics and key performance indicators.
   ● Responsible for the enforcement of City and Departmental policies and procedures, rules and regulations, discipline, and discharge matters that pertain to the Parking Enforcement Unit.
   ● Prepares correspondence and responds to public questions and electronic inquiries and manages parking enforcement operational activities related to the City’s 311 customer service system.
   ● Evaluates employee performance to ensure that duties and responsibilities are performed according to established procedures.
   ● Provides feedback to employees and/or implements progressive discipline as required.
   ● Manages hiring process of parking enforcement personnel: reviews applications, schedules, conducts and documents interviews, and recommends candidates for positions.
   ● Prepares and administers in-house training programs for new employees. Oversees the orientation of new employees during their probation period.
   ● Maintains up-to-date standard operating procedures and plans including route maps and training manuals.
   ● Works with purchasing to acquire uniforms for Parking Enforcement personnel.
   ● Coordinates enforcement operations with the respective managers for the Tow and Hold Unit, Parking Meter Maintenance, Parking Meter Collections, and Systems and Operations.
   ● Supports the parking enforcement unit's professional development needs by encouraging personnel to participate in city-wide training and career ladder opportunities.
   ● Issues special weather/snow emergency routes to ensure snow clearance of traffic arteries.
   ● Performs related work as required.


Occasional overtime work hours are required in support of the position’s responsibilities and for meeting with staff
working various shifts. Required to work all emergencies as directed by the Commissioner or designee.

Minimum Entrance Qualifications:


  ● Four (4) years of full-time, or equivalent part-time, experience in municipal parking enforcement or related experience, two (2) years of which must have been in a supervisory capacity.
  ● Ability to communicate clearly and concisely in writing and orally, and effectively share information with Parking Enforcement Unit staff, other City officials and the public.
  ● Strong time management skills and attention to detail, and ability to multi-task while remaining organized and meeting deadlines.
  ● Working knowledge of social media platforms.
  ● Working knowledge of Microsoft Office and Google Suites required.
  ● Familiarity with Boston streets and neighborhoods is preferred.
  ● Demonstrated ability to work collaboratively in a team environment.
  ● Excellent judgment, integrity and character, and ability to exercise discretion with sensitive information.
  ● Ability to understand and follow complex oral and written instructions.
  ● Ability to create and maintain spreadsheets and similar software.
  ● Ability to prepare clear and concise reports and compose correspondence.
  ● Must be highly organized with strong attention to detail and the ability to establish priorities and meet deadlines.
  ● Must have and maintain a current Class D Massachusett’s driver’s license.
  ● Ability to exercise sound judgment and focus on detail as required by the job.


Boston Residency Required.


Union/Salary Plan/Grade:  SENA MM4-8

Hours per week:  40 



Employment Site:
Boston Transportation Department
200 Frontage Road


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