Reporting to the Unit Manager or other assigned supervisor, performs clerical, information, data management and other office functions requiring a high degree of judgment and adherence to specific regulations and procedures.

• Provides information and assistance regarding real estate, personal property, motor vehicle and boat taxes and related collecting and assessing matters to the public and other City employees.
• Prepares correspondence and reports and handles telephone, mail and over the counter inquiries.
• Manages files, records and electronic databases.
• Performs research and related projects.
• Operates office equipment including personal computers.
• Performs related duties as required.

•  At least three years of clerical, information, and data management experience required; appropriate educational substitutions may be accepted for two years of this experience.
• Thorough knowledge of all aspects of real estate valuation, abatements and exemptions, and motor vehicle and boat excise.
• Ability to communicate effectively with co-workers and the public in person, by telephone and in writing.
• Excellent interpersonal skills.
• Experience in a personal computer environment, using word processing, database and other application software.
• Ability to plan, organize and perform multiple tasks within deadlines.
• Ability to exercise judgment, to take initiative, to accept responsibility, and to work as part of a team.

City of Boston Residency is Required

Terms:

Union/Salary Plan/Grade:SEIU/RL-14

Hours per week: 35

Please refer to the Salary Information section on the Boston Career Center site for more information on the compensation. For each Salary Plan, salaries are listed by Grade and Step.