Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. We believe these experiences should be easy to navigate and accessible. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.
As a Senior Director of Products and Services for Basic City Services, you’ll lead large cross-functional teams to deliver complex user-centered products across multiple work streams using agile methodologies and modern software development practices. You’ll build capacity for product innovation in government. You will influence policy, strategy, and direction at the intersection of people, process, and systems. You will be a senior leader that is responsible for the strategy and execution of our improvements to constituent services. You’ll be a champion for user needs, with a goal of improving end-to-end user experiences through improvements in technology and service delivery. You’ll partner with City departments, you’ll manage staff and you’ll manage the strategy and execution of funding associated with basic city services. Your ability to communicate with clarity and build enduring working relationships will be embedded into everything you do.
Boston Residency Required
Hours per week: 35