Reporting to the Deputy Chief of Streets for Transportation who serves as the Boston Transportation Department Commissioner the Director of Operations is responsible for the day-to-day operation of the Boston Transportation Department's (BTD) field, operating and enforcement divisions which include Parking and Enforcement, Tow & Hold, Fleet, Traffic Signs and Signals and Parking Meters.
The Director of Operations will work with the Commissioner and leadership within BTD, Public Works and the Streets Cabinet to implement a shared mission of operating a safe, equitable, multi-modal transportation system designed to reduce over-reliance on single-occupancy vehicles and implement policies and procedures that reflect the City's values of inclusively, accessibility, and sustainability.
The Director of Operations will become a subject matter expert on issues such as parking and enforcement technology, data analysis tools and related assets and equipment. The Director of Operations will be tasked with implementing new processes and systems designed to modernize manual and semi-automated processes within BTD through automation, and ensure field, operating and enforcement divisions are providing an efficient, high level of customer service for the residents of and visitors to the City of Boston.
Boston Residency Required.
Hours per week: 35