The Receptionist serves as the first point of contact to the Commission welcoming and connecting visitors, callers, etc. to appropriate units and/or staff.  This position will manage the front desk area, providing ad hoc administrative support as needed.

• Greet and welcome visitors, answering questions and providing direction.
• Answer and route incoming phone calls to the Commission’s call center in a polite and friendly manner.  Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system.  Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Works with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commission's conference room calendar and ensure the space is well maintained.
• Provides assistance to Commission units and programs as needed.
• Compiles and maintains records.  Prepares reports, and other required documents.
• Performs related work as required.

• High School Diploma or General Education Degree (GED) required.
• Minimum of three (3) years of full-time, or equivalent part-time experience in call center operations, customer service, office environment, or related field.  Experience working in programs for older adults preferred.
• An Associates Degree may count up to one (1) year of required experience, Bachelor’s degree may count for up to (2) years of required experience.
• Excellent in-person and phone etiquette.
• Professional, adaptable and friendly attitude.
• Excellent interpersonal skills.
• Strong work ethic.  Punctual with strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance
• Problem solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office, and Google Suite) preferred. 
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) highly preferred

Subject to CORI check

Boston Residency Required

Terms:

Union/Salary Grade/Salary Plan:

SEIU/RL-10
Hours Per Week: 25