City of Boston


Req ID
Age Strong
Regular Full-Time
Comm Elderly Affairs
Salary Min
Salary Max
Posting End Date
Contact Email


The Receptionist serves as the first point of contact to the Commission welcoming and connecting visitors, callers, etc. to appropriate units and/or staff.  This position will manage the front desk area, providing ad hoc administrative support as needed.


  • Greet and welcome visitors, answering questions and providing direction.
  • Answer and route incoming phone calls to the Commission’s call center in a polite and friendly manner.  Complete all necessary and appropriate intakes and direct information accordingly.
  • Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system.  Manage incoming and outgoing mail and packages.
  • Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
  • Maintain reception and common areas clean and tidy when necessary.
  • Works with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
  • Maintain general staff directory and other internal documents frequently used by the department.
  • Manage the Commission's conference room calendar and ensure the space is well maintained.
  • Provides assistance to Commission units and programs as needed.
  • Compiles and maintains records.  Prepares reports, and other required documents.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • High School Diploma or General Education Degree (GED) required.
  • Minimum of three (3) years of full-time, or equivalent part-time experience in call center operations, customer service, office environment, or related field.  Experience working in programs for older adults preferred.
  • An Associates Degree may count up to one (1) year of required experience, Bachelor’s degree may count for up to (2) years of required experience.
  • Excellent in-person and phone etiquette.
  • Professional, adaptable and friendly attitude.
  • Excellent interpersonal skills.
  • Strong work ethic.  Punctual with strong attendance history.
  • Experience working with diverse populations.
  • Comfortable multitasking and prioritizing tasks without guidance
  • Problem solving ability.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Experience in typical office software systems (Microsoft Office, and Google Suite) preferred. 
  • Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) highly preferred

Subject to CORI check

Boston Residency Required



Union/Salary Grade/Salary Plan:

Hours Per Week: 25


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