City of Boston

Director, Outreach and Policy

Req ID
Veterans' Services
Regular Full-Time
Veteran'S Services
Salary Min
Salary Max
Posting End Date
Contact Email


The Director, Outreach and Policy will be responsible for developing the Veterans’ Services outreach strategies and directly manages outreach activities that promote and enhance Veterans’ engagement and military affairs.


  • Works closely with senior management to develop communication on a variety of strategic initiatives to advance the Commission’s position within the veterans and military network as well as with the federal and state government.
    The director will supervise the Community Relations staff.
  • The director will be well versed by the Commissioner on numerous policy and legislative related issues.
  • The Commissioner will determine which policies to focus on, and instruct the director accordingly.
  • The director helps to influence the main objectives as well as focusing on the impact of OVS’s overall outreach on the impressions of veterans and/or supporters.
  • To include communicating information to the public or employees, organizing outreach campaigns and coordinating events.
  • Develop and execute strategic advocacy plans, including public policy, legislative and other outreach efforts with internal and external partners.
  • Conducting research on veteran community issues to identify needs in specific areas such as housing, employment and healthcare.
  • The director will collaborate with non-profit organizations, city, state, and federal agencies to ensure policies are consistent to the quality of life expected of our Boston veterans and their families.
  • The director will determine the overall strategies of the specific projects under her/his supervision (e.g., a PR or marketing campaign) and ensure that all internal and external communications related to them align tightly with OVS goals.
  • Many of the services and benefits offered by OVS are impacted by the decisions made by the state legislature and federal government (VA, HUD, DOL).
  • The director will be the Commissioner’s liaison in these matters.
  • This position prefers Veterans. Veterans are encouraged to apply.
  • Performs related duties as required.

Minimum Entrance Qualifications:

  • Applicants must possess a minimum of four (4) years working experience in the field of management and community relations with at least two (2) years in a supervisory capacity.
  • Bachelor's degree in related field.
  • Must have the ability to deal effectively and courteously with the general public and various governmental agencies; Applicants must possess strong computer skills and have proficient knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook programs).
  • Applicant must have the ability to: plan, organize and actively participate in community outreach events; to analyze and evaluate their effectiveness; to prepare and present statistical data and formal reports; to communicate effectively both orally and in writing; to establish and maintain positive working relationships with the local media, press, government agencies, community organizations and the general public.
  • Bilingual is a plus.
  • Must successfully clear a Criminal Offenders Record Information (CORI) check with the City of Boston. 

Boston residency required.





Hours per week: 35



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed