Overview of Language and Communications Access: WHO We are

The Mayor’s Office of Language and Communications Access’ (OLCA) goal is to make the City of Boston accessible for everyone.  Everyone deserves to have meaningful access to the information and services they need. We want all City departments to be able to provide language and communication access.

Overview of the Training & Development Intern: WHO are you

The Training & Development Intern, under direct supervision from the Training & Development Manager, will support the efforts of the Office of Language and Communication Access (OLCA) to ensure all City departments are accessible to everyone, including all people who speak languages other than English and people with disabilities.

• Assist during training sessions of City staff, including taking attendance, sending follow-up emails, and helping to answer questions
• Assisting with long-term Learning & Development projects, potentially including:
  • Researching and coordinating the creation of training videos.
  • Assisting with the creation and integration of virtual self-paced training for City staff.
  • Researching and creating training on neurodivergence and/or other topics related to language and communications access.
  • Planning future forms of engagement to train City staff how to design and provide cross-culturally accessible programs and information (e.g., brown bag lunches).
  • Researching potential speakers to host during training sessions for internal OLCA staff as well as for the COB staff overall.
• Helping to research and update OLCA resources and training materials as needed.
• Review existing translated glossaries and resources within OLCA, and connect with translators to add to these resources as necessary.
• Reviewing, developing, and posting updates on the OLCA resource channel on Slack.
• Supporting City staff on how to acquire accommodations and on-demand interpretation.
• Assist the Research Analyst in collecting data to support OLCA Specialists during their quarterly meetings with representatives from various departments.
• Perform related duties as required.

• Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups, multilingual populations, and persons with disabilities.
• Strong interpersonal skills and ability to effectively respond to and interact with all levels of organizational staff.
• Experience and or knowledge of language and disability access preferred.
• Strong organizational skills. Detail-oriented with strong time management and data entry skills.
• Strong oral and written communication skills are required.
• Ability to research and gather relevant information from trusted and accurate sources to create resources and training materials.
• Ability to create timelines and meet deadlines, exercise initiative, and work independently and as part of a team.

Boston Residency Required

Terms: 

Union/Salary Plan/Grade: Non-union $20 per hour

Hours per week: 20