This is a provisional appointment.
Under general supervision, the Emergency Communications Specialist – 911 Call-Taker will be assigned to the Operations Division.
Brief Job Description (essential functions of the job):
The Operations Division of the Boston Police Department serves as the critical link between the public and emergency responders in the City of Boston. The Division is the City's primary Public Safety Answering Point (PSAP) and handles all initial 911 calls and requests for assistance from the general public.
Essential Duties and Responsibilities:
PREFERENCE WILL BE GIVEN TO APPLICANTS WITH PREVIOUS 911 CALL-TAKER OR EMERGENCY TELECOMMUNICATOR EXPERIENCE AND TO INDIVIDUALS WHO SPEAK ANOTHER LANGUAGE FLUENTLY IN ADDITION TO ENGLISH.
General call center environment with air conditioning, fluorescent lighting, individual workstations in a larger room, and frequent background noise. Performance of duties will sometimes involve situations that may include exposure to stress and vicarious (secondary) trauma.
The Operations Division is a 24-hour/7-day-a-week operation with three (3) working shifts. New hires may be assigned to the 4 PM to 12 AM shift or the 12 AM to 8 AM shift.
THIS POSITION IS DEEMED ESSENTIAL, AND PERSONNEL MUST REPORT TO WORK DURING EMERGENCY SITUATIONS AND ADVERSE WEATHER CONDITIONS.
This position has received a waiver from the Boston Residency Commission establishing a temporary moratorium on the City of Boston Residency Ordinance for a period of three years, ending 8/26/25, or whenever the percentage of full-time call takers and dispatchers reached 85% of the budgeted positions, whichever comes first. At that time, successful applicants will be required to establish residency in the City of Boston to remain in their role.
Terms of Employment & Compensation: