City of Boston

Transformation Project Coordinator

Posted Date 4 weeks ago(5/5/2023 4:44 PM)
Req ID
Office of Arts & Culture
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


The City of Boston is at a historic moment for guiding Boston into the future with the best services, programming, and experiences between residents and city government. Please help us continue to reimagine and reform how we serve Boston residents to ensure our organization is evolving along with our City’s needs, in line with the Mayor’s core value of getting City Hall out of City Hall. Under the supervision of the Chief of Policy and in extensive collaboration across the Mayor’s Office and all City Departments, the Transformation Manager will contribute to a team responsible for leading, implementing, and coordinating transformation efforts beginning with the City’s special events permitting process. While this job will specifically start with the special events project, the role may move on to take other high-priority process transformation projects over time.


The Transformation Project Coordinator will work with a broad set of internal stakeholders across City government and nonprofit organizations, constituents, and community-based stakeholders to seek input and feedback on these efforts. They will examine permitting models nationally to help inform Boston’s transformation and be responsible for helping to make operational and policy recommendations while implementing these findings into new permanent policies in collaboration with City Departments.


  • Project manage the special event permit reform process; including managing cross departmental stakeholders, driving efficient progress, administrating for project needs, defining quality project-basedoutcomes, and monitoring/reporting at milestones or regular intervals.
  • Bridge and navigate across city departments, build strong interpersonal relationships through superior communication & empathy.
  • Produce slides, reports, memos, and/or other written forms to facilitate conversations, show qualitative and quantitative analysis, recommend, support decision-making, and communicate to internal and external stakeholders.
  • Support vision creation by engaging with City leadership, internal and external stakeholders, and communities served through the permitting process.
  • Support translating vision and ambitious permit reform goals into multi-year roadmap with recommendations for prioritization, sequencing, and resource management to deliver output and outcomes.
  • Document existing permitting laws, rules, and operating procedures and, working with internal stakeholders, identify areas of misalignment with transformation goals and opportunities for refinement.
  • Develop efficient and effective standard operating procedures to institutionalize change without excessive bureaucracy and without stifling innovation and initiative.
  • Create, review, updatetraining documents and training plan to reflect organizational change for City staff focused on permitting.
  • Be inquisitive and think outside the box to identify opportunities to both bring best practices from other communities to Boston and to establish innovative leadership in structuring permitting and management work.
  • Conduct effective internal communication at all levels of the City.
  • Performs related work as required. 

Minimum Entrance Qualifications:

  • Requires 3+ years of directly relevant experience.
  • Experience in project management, management consulting, or transformation / change management a strong plus; Certificate or Degree in related field (e.g., Business Administration, Public Administration, Public Policy, design thinking, organizational development or related field); Bachelor’s degree replaces 2 years of required experience. 
  • Influential, with exceptional interpersonal skills and the ability to build relationships and consensus in cross-functional stakeholder groups.
  • Excellent oral and written communication skills.
  • Self-motivated team player able to lead cross functional groups through complex work.
  • Comfort with ambiguity.
  • Excellent critical thinking.
  • Must exercise discretion and sound judgment and be capable of handling confidential and highly sensitive information with professionalism and unquestionable integrity.
  • Proficiency with Microsoft applications and Google Suite.
  • Bilingual preferred.

Boston Residency Required.


Union/SalaryPlan/Grade: MO/7

Hours per week: 35


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